X/Twitter Community Manager

Best Friend Finance

$90K — $110K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Located in the U.S. and willing to relocate to San Francisco
  • 3+ years of experience in technology and crypto sectors
  • Proven track record in community building and growth
  • Experience in scaling customer success systems
  • Operational background in a crypto startup
  • Team management experience
  • Strong social media presence with an existing following
  • In-depth knowledge of the crypto ecosystem
  • Excellent communication skills, both online and offline
  • Strong organizational, project management, and operational skills
  • Self-starter with a growth-focused mindset

Responsibilities

  • Manage and expand UGLYCASH's community
  • Create and produce engaging community content
  • Develop community support infrastructure and CRM systems
  • Organize and facilitate in-person community events
  • Gather and analyze community feedback for product improvement
  • Act as a public spokesperson for UGLYCASH

Benefits

  • Competitive compensation including cash and potential token grants
  • Comprehensive healthcare plans including medical, dental, and vision
  • Remote work flexibility for 2 months each year
  • 3 weeks of paid time off, plus sick days and additional days for company anniversaries
  • Paid parental leave for maternity, paternity, and adoption situations
  • Bereavement leave provided
Full Job Description
What you'll be doing:
  • Working full-time in San Francisco (relocation support provided)
  • Manage and grow UGLYCASH's X community
  • Create, curate and produce community content (live streams, online resources, social posts)
  • Scale community support and moderation infrastructure (CRM, support ticketing systems)
  • Coordinate and run in-person community events and meetups
  • Collect and synthesize community feedback to influence product development
  • Serve as a public ambassador and figurehead for UGLYCASH

Requirements

What we look for in you:
  • Located in the United States and willing to move to San Francisco after hire (relocation support provided)
  • 3+ years of relevant experience in technology and crypto
  • Experience leading and growing a community
  • Experience scaling and operationalizing customer success systems
  • Operational experience in a crypto startup/project
  • Experience managing and growing a team
  • Very active on social media with an existing following
  • Deep connectivity in / understanding of the crypto ecosystem
  • Great communicator, comfortable talking in public and hosting live events
  • Exceptional detail-oriented operational, project management and organizational skills
  • A relentless, growth-oriented self-starter

Benefits
  • Compensation: We offer a competitive compensation plan that includes cash & the potential for a token grant
  • Healthcare coverage: Comprehensive medical, dental, and vision insurance plans
  • Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year
  • Paid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary days
  • Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave

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