Salary: $90,000 - $100,000
Job SummaryThe Site Manager serves as the on-site leader responsible for delivering a seamless, high-touch workplace experience aligned with TIAA's people and service standards. This role curates meaningful on-site experiences, oversees daily workplace operations, and partners closely with cross-functional teams to ensure service excellence across hospitality, conference services, and workplace support functions.
This position also serves as a liaison with Restaurant Associates and provides oversight of executive dining coordination and support, ensuring consistent white-glove experience for senior leaders and client engagement.
The ideal candidate is a polished hospitality and workplace leader who thrives in a fast-paced, executive-facing environment and demonstrates strong operational discipline, client partnership, and people leadership.
Key Responsibilities:Workplace Experience & Hospitality- Lead delivery of a premium, hospitality-driven workplace experience.
- Oversee front-of-house services including reception, guest services, and VIP support.
- Ensure consistent white-glove service for executive meetings and client visits.
- Partner closely with Restaurant Associates to support catering and dining needs.
Executive Dining Coordination- Provide oversight and coordination of executive dining services.
- Liaise with Restaurant Associates leadership to ensure service readiness, menu alignment, and elevated presentation standards.
- Partner with executive assistants and business leaders to anticipate dining needs for senior leadership engagements.
- Monitor service quality and drive continuous improvement in the executive dining experience.
Operations Management- Manage day-to-day operations for the New York site.
- Monitor service levels, space readiness, and overall standards.
- Ensure SOP compliance and continuous process improvement.
- Support budget adherence and expense oversight for the site.
Client & Stakeholder Partnership- Serve as primary on-site contact for key client stakeholders.
- Build strong relationships with TIAA partners, executive assistants, Restaurant Associates, and vendors.
- Anticipate client needs and proactively resolve service gaps.
- Provide regular operational updates and insights to leadership.
People Leadership- Lead, coach, and develop the on-site team.
- Drive engagement, accountability, and performance management.
- Support hiring, onboarding, and training of new team members.
- Foster a culture aligned with Compass and TIAA values.
Experience & Programming- Support workplace engagement initiatives and on-site activations.
- Partner with cross-functional teams on events that build community and culture.
- Leverage feedback and metrics to continuously enhance the associate experience
Preferred Qualifications:Qualifications- 5+ years of experience in workplace services, hospitality, or corporate services.
- Prior people-leadership experience required.
- Strong executive presence and client-facing communication skills.
- Experience supporting executive dining or high-profile corporate environments strongly preferred.
- Highly organized with strong attention to detail.
- Proficiency with workplace systems (e.g., reservation tools, service platforms).
Success ProfileThe successful candidate will demonstrate:
- Hospitality mindset with white-glove service orientation
- Strong operational rigor and follow-through
- Executive-level communication skills
- Ability to anticipate needs and solve problems proactively
- Collaborative, calm presence in a fast-paced environment
Apply to Rapport today!Associates in Rapport are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1585153
Rapport a specialized division of FLIK Hospitality Group
