Ability to operate independently as the sole administrative presence
Experienced in handling confidential employee information
Strong vendor negotiation and budget management skills
Excellent communication skills; represent the company to various stakeholders
Highly organized and proactive in managing multiple priorities
Proficient in Microsoft Office/Google Workspace, HRIS familiarity a plus
Responsibilities
Serve as the first point of contact for personnel matters and escalate sensitive issues
Manage new hire onboarding and offboarding logistics
Support HRIS data entry and administration of performance review processes
Maintain office operations including supplies management and visitor coordination
Oversee the site-level operating budget and track expenditure variances
Manage facilities maintenance and vendor relationships
Enhance employee experience by acting as a cultural ambassador and executing engagement initiatives
Plan and execute office events and support logistics for leadership and teams
Benefits
Unlimited PTO
10 paid holidays
401(k)
Medical, Dental, Vision insurance
Disability Insurance
Life Insurance
Equity tax advisory services
Supportive work culture
Full Job Description
What You'll Do:
General People Operations Administration
Serve as the first point of contact for site-level personnel matters, escalating sensitive employee relations issues to central People/Legal as appropriate
Own new hire onboarding and offboarding logistics: paperwork collection, IT/equipment coordination, orientation, and exit processes
Support the People depatment with recordkeeping, HRIS data entry, and administration of leave, time-off, and performance review processes for the site
Help enforce compliance with company policy and applicable employment law at the site level, flagging risk to central People
Office Operations & Administration
Run day-to-day office operations: supplies, mail, deliveries, visitor and guest management, and general office upkeep
Maintain office policies and procedures consistent with company-wide standards, escalating gaps or exceptions to central Operations/People teams
Own the site-level operating budget; track spend and flag variances
Serve as the primary point of contact for anything office-related for employees, visitors, and vendors at the site
Facilities & Vendor Management
Manage facilities maintenance, building security, and office moves or space changes at the site
Source, negotiate, and manage vendor relationships (cleaning, catering, security, supplies, etc.) and hold vendors accountable to service agreements
Track and approve vendor invoices in coordination with Finance
Act as building liaison, coordinating directly with property management on maintenance and lease-related matters
Employee Experience & Culture
Own the day-to-day employee experience for the office, acting as a cultural ambassador who keeps the site connected to company mission and values
Identify opportunities to improve the workplace and bring forward ideas grounded in employee feedback
Partner with central People/Culture teams to localize company-wide engagement, recognition, and wellness programs for the site
Event Support
Plan and execute in-office events, including team celebrations, offsites, happy hours, all-hands, client or business development events
Support leadership and cross-functional teams with meeting and event logistics as needed
What You Bring:
7+ years of overall professional experience, including at least 3-4 years within the last 5 years in a role spanning office/workplace operations, administrative assistant or People operations administration
Bachelor's degree preferred; equivalent practical experience considered
Proven ability to operate independently as the sole administrative/operational presence at a site, with sound judgment on when to escalate
Experience handling confidential and sensitive information (employee relations, compensation, personnel records) with discretion
Strong vendor negotiation and budget management skills
Excellent written and verbal communication skills; comfortable being the face of the company to employees, candidates, clients, and visitors
Highly organized and proactive, able to manage shifting priorities across facilities, People, and event work simultaneously
Proficiency with Microsoft Office/Google Workspace; familiarity with HRIS platforms a plus
Compensation:
Our compensation package is a blend of base salary and equity options for eligible employees. The range for this role is $85,000 - $120,000. We consider a number of factors when presenting a final offer, including geography, internal equity and years of experience and expertise. Benefits
Unlimited PTO
10 paid holidays
401(k)
Medical, Dental, Vision insurance
Disability Insurance
Life Insurance
Equity tax advisory services
Supportive work culture
The Interview Process
We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.
Our First Chat: During this first conversation, you'll meet with a recruiter or hiring team member to chat through your background, what you could bring to our team, what you are looking for in your next role, and who we are.
The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at JetZero. This is your chance to really nerd out with someone in your field.
The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.
The Executive Review: A chance to meet an executive and view JetZero from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.
Depending on the position you are interviewing for, there may also be a Take Home Exercise as part of the interview proccess. Our assessments seek to test the hard skills required to do the job. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day.
JetZero does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.
