About the Role
The WE Senior Coordinator is an integral part of Latham’s Workplace Experience (WE) team and will be responsible for supporting the WE Manager(s) and helping guide a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Houston office.
Responsibilities & Qualifications
Other key responsibilities include:
- Providing best-in-class client service that is timely, accurate, and seamless, while demonstrating sound judgement and problem-solving acumen
- Identifying and implementing innovative ways to streamline and enhance service delivery to maximize the in-office working experience of colleagues, guests, and clients
- Contributing to day-to-day oversight of local WE Host and Agent teams in conjunction with WE Managers, including assisting with team staffing/resource allocation and distribution of work, onboarding and training of new team members, team coaching and development, and sharing performance feedback
- Helping interface with internal clients on behalf of local WE team including by providing WE orientation to all new personnel in the office
- Leading the team by helping to prepare policies and standard operating procedures (SOPs), and determining and implementing process improvements
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We’d love to hear from you if you:
- Demonstrate the ability to foster an atmosphere of belonging
- Possess the ability to exhibit authenticity and a sense of connection
- Display effective communications skills and the ability to adapt
And have:
- A high school diploma or an equivalent
- A bachelor’s degree, preferably
- A minimum of three (3) years of hospitality or customer service management experience
- Hotel management, facility/office management, law firm, or corporate environment experience, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Pay RangeUSD $80,000.00 - USD $95,000.00 /Yr.
