Job Summary
The Workplace Experience Program Manager – Meeting & Events leads the team responsible for coordinating and executing executive meetings and events across the client's portfolio, overseeing seamless on-site conference operations from planning through delivery. Reporting on client relationships and leading a team of event coordinators and set-up technicians, the Manager translates the client's meeting and event strategy into flawless execution, delivering high-touch, memorable experiences that exceed expectations. This client-facing role demands exceptional customer service, communication, and leadership skills, along with the attention to detail and sound judgment needed to manage complex, fast-moving priorities in support of senior executives.
Key Responsibilities
Team Leadership and Development
● Directly supervise and develop a team of event coordinators and event technicians, including hiring, scheduling, coaching, and performance management
● Assign staff to events based on complexity, executive sensitivity, and site requirements
● Build cross-training and coverage plans to ensure team capacity during high-volume or peak periods
● Facilitate onboarding and ongoing training programs, including customer experience standards for new and existing team members
Client Relationship Management
● Build and maintain strong relationships with the client’s business units to understand their goals, priorities, and expectations for the meeting and events program
● Serve as the primary point of contact and central authority among internal stakeholders, outside vendors, and site management
● Collect and integrate feedback from business line stakeholders and event attendees into ongoing service improvement
Strategy Execution and Operations
● Translate the client’s established meeting and event strategy into detailed operational plans, timelines, and staffing assignments
● Maintain full accountability for the flawless execution of executive-level meetings and events, including AV and conference technology coordination, space and resource booking, catering logistics, and vendor coordination
● Develop contingency and risk mitigation plans for executive events, including confidentiality protocols and backup procedures for VIP attendees
Performance and Continuous Improvement
● Establish achievable performance goals and key metrics aligned with client objectives to measure and enhance the meeting and events program
● Maintain awareness of meeting and event trends, technologies, and best practices, and propose improvements where appropriate
Knowledge, Skills & Abilities
Required
● Bachelor's degree in hospitality management, business administration, or a related field, or equivalent combination of education and relevant work experience
● 5 or more years of experience in corporate event management, conference services, or hospitality operations
● Prior experience directly managing or supervising a team
● Proficiency with AV and conference technology, room and resource booking systems, and standard office productivity tools (e.g., Microsoft Office or Teams)
● Strong written and verbal communication skills, with demonstrated ability to interface directly with senior executives and client stakeholders
● Experience supporting executive-level or VIP events, including protocol and confidentiality requirements
Preferred
● Certified Meeting Professional (CMP) designation or equivalent industry certification
● Experience working within an outsourced or third-party facilities/workplace experience environment
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
120,000.00 – 145,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –San Francisco, CA
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
