In this role you will, work closely with our enterprise customers to provide technical guidance, troubleshoot complex issues, and support the configuration, integration, and optimization of our solutions. You will serve as a trusted advisor, deeply embedded in customer environments and conversations, ensuring every client gains maximum value from the technology they rely on.
No two days are the same. You will be the primary technical point of contact responsible for managing escalations, root cause investigations on configuration, oversee customer caseload, trend analysis and advising on best practices, deployment, workflows, and integrations. You will collaborate with engineering, support, and product teams while driving technical conversations that accelerate resolution and enhance product adoption.
To thrive in this role, you bring an ability to quickly understand customer environments, maintain strong relationships, and confidently lead multivendor technical discussions. Your communication style is clear, structured, and grounded - whether you're reviewing an issue on-the-fly, guiding a Change Management conversation or presenting in a Governance call. Your work contributions will look different from day to day. We also have a healthy dose of fun. Not only can you build a career here, but friendships that last in a company that values inclusion.
WHAT YOU'LL DO:Here's what you can expect on a typical day in the life of a Technical Account Manager- Ensure delivery of our technical commitments and client expectations including SLAs, open issues, integrations, and technical communications. You'll work with our support teams to help bridge the gap to our customers.
- Communicate. Establish clear channels between WorkForce, Client Engineering, and vendor partners to drive efficient technical resolution.
- Client preparation. You will ensure support environments, configurations, and data workflows are ready for go live and long term scalability.
- Troubleshoot. You will assist in diagnosing and resolving complex issues across cloud platforms, APIs, security protocols, and SaaS environments.
- Collaborate closely with internal engineering, product, and support teams to ensure technical success while acting as a single point of accountability for escalations and risk mitigation.
TO SUCCEED IN THIS ROLE:- 5+ years prior experience in WorkForce Software Suite
- Experience working with enterprise customers, preferably within SaaS, technology, or consulting environments.
- Excellent written and verbal communication skills, with the ability to convey complex situations in a clear, structured, and approachable way.
- Strong problem-solving ability with the capacity to balance analytical thinking and creative solutions.
- Knowledgeable of customer engagement practices, issue management principles, and stakeholder alignment.
- Exceptional business acumen, client influence skills and relationship building capability.
- Provide client oversight with operational leadership, review and inspection of ongoing in-flight change at high level
- This is a hybrid role. Candidates should be located near Augusta, GA; Livonia, MI; or Maitland, FL
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
