Citigroup, Inc

Workforce Management Analyst - Skills Management, Assistant Vice President

Citigroup, Inc • $79K — $118K *
Tampa, FL 33647Hybrid
Business Services
5 - 7 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • 5-7 years' experience in transformation, risk remediation, strategic workforce planning, learning, or talent development
  • Strong grasp of strategic workforce planning principles
  • Skilled at interpreting complex data and making informed recommendations
  • Proven ability to present complex ideas and data visually for senior stakeholders
  • Effective in ambiguous, fast-paced environments with shifting priorities
  • Intellectually curious with a proactive approach to project delivery
  • Exceptional analytical skills with attention to detail while maintaining a big-picture perspective
  • Strong interpersonal skills with cross-cultural competence.

Responsibilities

  • Contribute to the development of the Skills Framework and Workforce Planning function
  • Participate in executing the Skills framework; generate ideas and solve complex problems
  • Develop and improve processes that define the Skills Management Framework
  • Update procedural manuals for consistent deployment of workforce planning processes
  • Work with HR Advisors and Learning & Development on the skills assessment process
  • Analyze data to support businesses in identifying skills gaps
  • Collaborate with People Insight and business leaders on talent strategies based on skills assessments
  • Deliver on regulatory requirements related to skills for Risk and Control roles.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan with company contributions
  • Life, accident, and disability insurance
  • Employee wellness programs
  • Generous paid time off, including vacation and sick leave
  • Paid holidays
  • Incentive and retention awards based on performance.
Full Job Description
The Enterprise Workforce Management team is responsible to lead Citi's transformation efforts around staffing and skill adequacy and organizational design.

We are looking for an experienced skills / strategic workforce planning professionals to join our growing team to support the design, development, and implementation of Citi's global approach to skills and strategic workforce planning. We are currently setting the core foundation of a skill-led strategic workforce planning approach, and the role will provide an opportunity to assist in developing the approach to skills taxonomy development, skills assessment and skills management. In addition, there will be many opportunities to partner with business leaders, senior HR leaders and various Talent related specialist functions (e.g. Learning and Development and Talent) to influence the approach of using, assessing and managing skills.

Key Responsibilities
  • Contribute to the stand-up and evolution of the Skills Framework and Strategic Workforce Planning function by delivering Workforce Planning Skills solutions.
  • Actively participate in projects and own activities around executing the Skills framework, generate new ideas and help solve problems, provide hands-on delivery, and create insightful findings and recommendations. Projects cover skills taxonomies for key roles, governance process on skills taxonomies, creation of skills profiles, developing a skills assessment framework and process, creating skill reporting and monitoring mechanisms to review skill progression.
  • Build and continuously improve the processes that define the Skills Management Framework for the enterprise.
  • Contribute to and periodically update procedural manuals and guidelines related to Skills/Strategic Workforce Planning to enable consistent deployment of the process.
  • Partner with HR Advisors and Learning & Development on implementing the annual skills assessment framework and process to assess gaps and progress made in closing skill gaps.
  • Interpret data and information with a view to support businesses in understanding their skills gaps / emerging skills requirements.
  • Review skills assessment outcomes and partner People Insight and other HR functions and business leaders to turn the outcome into appropriate talent strategies to fill skill needs.
  • Participate and deliver the regulatory response specific to the skills process required for Risk and Control roles, including preparing materials to meet all relevant deliverables and Internal Audit requirements.
  • Contribute to the closure of the regulatory commitments, including the completion of milestones as per the Transformation Project Office standards and the regulatory commitments audited by IA and the regulators


Knowledge/Experience
  • 5-7 years' experience in at least 2 of the following: transformation, risk remediation, strategic workforce planning / learning / talent development
  • Good understanding of key principles involved in strategic workforce planning.
  • Ability to understand, marshal and interpret a wide range of information, ideas, and concepts, draw conclusions, and make recommendations.
  • Demonstrated experience of presenting complex ideas, data and analysis in a visually accessible way, ability to draft presentations and documentations to communicate key conclusions and complex issues to senior stakeholders.
  • Comfortable to work with ambiguity and managing high-paced environment with changing priorities.
  • Intellectually strong with a growth mindset, with a proactive can-do attitude to project delivery and "get things done" in a tight deadline.
  • Strong analytical skills with good attention to details, while keeping focus on the big picture; able to connect the dots across multiple pieces of work.
  • Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.


Job Family Group:
Human Resources

Job Family:
Organizational Effectiveness

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$79,120.00 - $118,680.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Nov 26, 2025

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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