Workforce Logistics & Travel Manager

Job Description
The Workforce Logistics & Travel Manager leads day-to-day workforce travel operations across all Silver Bay operating locations. Reporting to the Vice President of Talent Acquisition, this role manages the Travel and Logistics team and is accountable for coordinating with departments across the organization to ensure safe, timely, and cost-effective travel for high-volume seasonal workforces, remote plant crews, visa program participants, and other traveling employees.

Success in this role requires calm decision-making during weather and field disruptions, strong cost controls, effective cross-functional coordination, and hands-on administration of Concur Travel.The Manager will be required to blend policy, technology, vendor management, and data analytics to ensure cost-efficient, compliant, and high-quality travel operations and accurate internal reporting.

Essential Duties and Responsibilities

• Lead the centralized travel and workforce logistics function for all locations, including workforce planning, team development, service coverage, standard procedures, and operational performance.
• Execute and administer enterprise travel policies, approval workflows, compliance controls, service standards, and escalation protocols, including approved contingency plans, staffing after-hours coverage, activating alternative suppliers, documenting incidents, and completing corrective actions.
• Manage travel budgets, forecasts, allocations, invoices, corporate cards, direct-bill accounts, reconciliations, and cost-saving initiatives.
• Serve as the primary point of contact for travel Serve as the primary Concur Travel administrator, managing system configuration, user support, data quality, vendor coordination, and integrations.
• Manage the Concur user lifecycle, including profile setup, roles, permissions, groups, policies, approval routing, updates, and timely deactivation.
• Develop and deliver Concur onboarding, role-based training, job aids, refresher training, and user communications.
• Manage Concur thresholds, required and custom fields, validation rules, approval settings, and data mappings to support compliance, financial allocation, and downstream reporting.
• Audit and test Concur configurations, resolve user and booking issues, document changes, and verify the accuracy of data feeds and reports.
• Administer Zoho Desk as the controlled intake and ticket-management system for traveler questions, booking support, itinerary changes, disruptions, exceptions, escalations, and service recovery, ensuring each request has a documented owner, response priority, service-level target, traveler communications, resolution, and closure.
• Manage travel activities outside Concur through approved Zoho applications, including traveler manifests, movement status, hotel and ground-transportation assignments, operational handoffs, incident and exception tracking, and final-arrival confirmation; reconcile relevant Concur booking data with Zoho records and maintain dashboards for operational performance, traveler experience, cost, and risk.
• Coordinate crew mobilizations, employee transfers, commercial and charter travel, lodging, meals, ground transportation, and specialized visa program onboarding logistics.
• Ensure employment, onboarding, itinerary, and pre-arrival documentation is accurate, complete, compliant, and delivered before travel.
• Maintain contingency and emergency-response plans for severe weather, carrier disruptions, staffing changes, and other high-risk travel events.
• Oversee emergency traveler support and escalation for complex group movements and business-critical issues.
• Partner with across departments and vendors to monitor no-shows, airport attrition, mid-season departures, and onboarding readiness.
• Manage vendor selection, contract negotiations, performance scorecards, and compliance audits for airlines, charter operators, hotels, ground transportation providers, and Travel Management Companies.
• Maintain reliable processes and data integration across company systems, including Concur Travel, Zoho, UKG Pro, Coupa, and online booking tools and related systems, including role-based access, minimum-necessary data use, auditability, retention practices, system-administration documentation, and cross-system data reconciliation.
• Analyze travel trends, feedback, and system data to improve traveler experience, reduce costs and risk, and recommend operational improvements.
• Perform other duties as assigned to support team objectives and organizational goals.

Requirements

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:Functional

• Remote Alaska Logistics & Charter Planning: Deep operational knowledge of Alaska air and marine transit, commercial/private charter flight schedules, ground transport, and high-density seasonal workforce movements.
• Vendor Sourcing & Contract Negotiation: Knowledge in procurement processes, fee structure negotiations, and SLA enforcement with airlines, charter carriers, and TMCs.
• Concur Travel & Travel Technology Administration: Advanced proficiency administering Concur Travel, including user provisioning and deactivation, roles and permissions, travel policies, thresholds, approval routing, custom and required fields, data mappings, testing, user support, training, and reporting readiness. Working knowledge of online booking tools, traveler tracking tools, UKG, Zoho, Coupa, and related integrations.
• Financial & Spend Analytics: Capability in travel spend modeling, budget forecasting, auditing, variance analysis, and operational reporting.
  Regulatory & Program Compliance: Working knowledge of visa program onboarding logistics, travel safety mandates and labor compliance.

Interpersonal

• Cross-Functional Leadership: Proven ability to build trusted partnerships with leaders and teams across the company to align travel logistics, staffing plans, and plant processing schedules.
• High-Stakes Communication: Clear, concise, and structured written and verbal communication skills when briefing leadership, plant teams, or external transit vendors.
• Crisis Leadership and Composure: Demonstrated ability to remain level-headed, make timely decisions, and direct the team during weather disruptions, mechanical delays, and other high-pressure events. Communicates clear priorities, assigns responsibilities, escalates critical issues appropriately, and ensures contingency plans are executed effectively.
• Customer-Centric & Field-Focused Mindset: Dedication to removing friction in difficult situations while maintaining a positive employee experience.
• Stakeholder Negotiation & Diplomacy: Skill in balancing cost-control requirements with plant production timelines and field operational needs.
• Team Leadership and Development: Ability to lead, motivate, coach, and develop team; set clear expectations and measurable goals; allocate work effectively; provide timely feedback; address performance concerns; recognize strong performance; and drive consistent procedures and continuous improvement across travel operations.

Education and Experience

• Bachelor's Degree or at least five years of relevant experience.
• Direct experience working within the Alaska seafood processing industry or comparable remote industrial operations.
• Hands-on experience coordinating movement into and out of remote Alaska locations (e.g., flight charters, ground transportation, ferry/vessel transport, regional commercial hubs).
• Proven track record managing bulk seasonal workforce mobilizations (hundreds to thousands of workers moving within narrow operational windows).
• 5+ years of progressive experience in corporate travel management, commercial logistics, manufacturing operations, or large-scale workforce mobility, including experience leading employees, projects, or operational teams.
• Demonstrated hands-on experience administering Concur Travel or a comparable enterprise travel platform, including user lifecycle management, policy configuration, training, troubleshooting, data governance, and reporting support.
• Demonstrated experience managing multi-million-dollar travel budgets, charter aviation/marine contracts, and TMC vendor relationships.

Physical DemandsThis role regularly requires sitting, communicating, and using a computer and other office equipment. The employee may occasionally be required to stand, walk, reach, bend, or lift and move items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Work Environment and ScheduleThis position is for our Seattle, WA corporate office. Open to hybrid (for right candidate), would require at least 3 days per week in office. Ability to travel to various locations, including remote Alaska, up to 35%.

Mental ActivitiesThe employee is frequently required to set an example by consistently modeling high standards of honesty and integrity. Presentation and sharing of information should be handled in a direct, appropriate, and helpful manner.
Maintains a reputation for honesty, confidentiality, reliability, and fairness. Is willing to admit mistakes and does not misrepresent him/herself for personal gain. Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

Benefits

Salary DisclosureThe typical base pay range for this role is $126,069-$147,335 per year. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

Silver Bay Benefits and Perks

• Health Insurance: Employees, as well as their families, are eligible for health benefits that include medical, dental and vision benefits. Employees are also eligible for basic life insurance, long-term disability, as well as voluntary life insurance benefits for them and their families.
• Employee Assistance Program: Available for employees and their families.
• Retirement Plan: Employees are eligible for the Silver Bay Seafoods safe harbor retirement 401(k) plan.
• Paid Time Off (PTO) and Paid Holidays: Employees are eligible for Paid Time Off (PTO) plan benefits which start at 3 weeks a year, go up based on years of service, and receive 8 paid holidays each year.
• Other Compensation: Employees are eligible for an annual discretionary bonus.