OverviewThe Workforce Health Program Manager is responsible for promoting and improving worker well-being for Riverside and the communities we serve. The Manager will focus on creating and supporting occupational health initiatives and supporting site-based clinics. Some of these initiatives include program development and growth, program assessments, and supporting long-range strategies.
This position will be responsible for the business operations of the Workforce Health and Immediate Care team and embody a continuous improvement mentality for the team and organization. Manager will ensure and maintain operational efforts are within the guidelines, policies, and procedures of the modern immediate care model. Manager will possess background in the healthcare setting, urgent care, occupational health, and leadership.
Essential Duties
Program Development & Management:
- Develops all aspects of the Occupational Health Program, including development and implementation of policies and procedures to maintain the program.
- Coordinates the Occupational Health Program, both internally and externally, with the Medical Director. Promotes awareness of program within the community, employers, and providers.
- Plans, implements, and evaluates program effectiveness, efficiency, and quality of service.
- Maintains consortium program. Acts as a resource and educator for WFH clients.
- Support and develop wellness programs for workforce health clients.
- Represents the Occupational Health Program as requested at various internal and external meetings, committees, and organizations as deemed appropriate.
Staff Leadership & Development:
- Interviews, hires, counsels, and/or disciplines according to established hospital and departmental policies.
- Oversees the day to day operations of multiple Immediate Care and the Workforce Health Clinic locations, and provides daily supervision to clerical and clinical staff.
- Development of staff and provider schedules to ensure appropriate number of staff are assigned for patient volume.
- Monitors staff compliance with mandatory education and training.
- Monitors performance improvement and quality control activities, while working with staff for continuous performance improvement.
- Ensures staff work as a cohesive team and treat patients for both immediate care and occupational health needs.
Financial & Business Operations:
- Responsible for all cash management activities.
- Monitors site performance related to monthly financials and budget.
- Responsible for all Financial reporting, monthly revenue and collection reporting.
- Generate revenue through the sale of occupational health care services and products to employers by identifying new business opportunities along with growing existing client business.
Clinical Systems & Compliance:
- Optimizes utilization of EPIC and Agility to ensure timely and accurate patient registrations, scheduling, charge entry, and coding.
- Administer and maintain current computer software for occupational medicine, including setting up new users and assisting users at other locations.
- Oversee yearly equipment certifications (BAT, Audio, Spirometry, Port-a-count).
- Maintains current knowledge of insurance programs for WC reimbursement and ICD-10 coding.
- Maintains current knowledge of OSHA regulations, safety standards, and other relevant areas.
- Monitors compliance with regulatory standards, policies, and procedures.
Administrative & Operational Support:
- Maintains accurate Paylocity timekeeping records in keeping with Riverside policies and federal law.
- Oversee and rounds with other RMG sites to ensure the Occupational Health visits are processed accurately.
- Works with ancillary medical services, such as physical therapy, employee health, lab, and occupational therapy to provide prompt medical services to client companies.
- Assists Director, Medical Director, and Sales staff in administrative tasks.
- Assists with special projects on sites and assignments as needed.
Responsibilities
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift differential, on-call
- Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Benefits - .001 to .49 FTE:
- Paid Leave Hours accrued as you work
Required Experience
- Three to five years of medical practice or office management experience including at least two years in a health care organization required.
- OSHA, EEO, ADA, and HIPAA knowledge is required, ICD 10 and CPT coding knowledge preferred.
- Basic Microsoft office skills required.
- Breath Alcohol, Drug Screen, Spirometry (NIOSH) and Hearing conservation (CAOHC) certifications required within 6 months of hire
Preferred Experience
Required Licensure/Education
- Bachelors degree in health or business administration or related field required within 5 years of employment.
Preferred Experience
Employee Health Requirements
Exposure/Sensory Requirements:
- Exposure to:
- Chemicals: Refer to MSDS Sheets
- Video Display Terminals: Average
- Blood and Body Fluids: Obtaining and transporting patients' body fluids.
- TB or Airborne Pathogens: Minimal - Exposure potential reduced through the use of universal precautions.
Sensory requirements (speech, vision, smell, hearing, touch):
- Speech: Needed for presentations/training, telephone communication, facilitate meetings.
- Vision: Needed to read memos and literature.
- Smell: Electrical/fire safety.
- Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
- Touch: Need to write, do computer entry, filing.
Activity/Lifting Requirements:
Percentage of time during the normal workday the employee is required to:
- Sit: 80%
- Twist: 0%
- Stand: 10%
- Crawl: 0%
- Walk: 5%
- Kneel: 0%
- Lift: 2%
- Drive: 0%
- Squat: 1%
- Climb: 0%
- Bend: 2%
- Reach above shoulders: 1%
The weight required to be lifted each normal workday according to the continuum described below:
- Up to 10 lbs: Occasionally
- Up to 20 lbs: Occasionally
- Up to 35 lbs: Occasionally
- Up to 50 lbs: Occasionally
- Up to 75 lbs: Not Required
- Up to 100 lbs: Not Required
- Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room. Place supplies in cabinets, move chairs and boxes.
Maximum consecutive time (minutes) during the normal workday for each activity:
- Sit: 10
- Twist: 1
- Stand: 10
- Crawl: 0
- Walk: 3
- Kneel: 0
- Lift: 1
- Drive: 0
- Squat: 1
- Climb: 0
- Bend: 1
- Reach above shoulders: 2
- Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs. Normal weight: 70%
- Pushing &pulling Normal weight: 50-200#
- Fine Manipulation: Writing, calculator, and computer keyboard.
- Repetitive use of foot or feet in operating machine control: Not Required
Environmental Factors & Special Hazards:
- Environmental Factors (Time Spent):
- Inside hours: 8
- Outside hours : 0
- Temperature: Normal Range
- Lighting: Average
- Noise levels: Average
- Humidity: Normal Range
- Atmosphere: Odors
- Special Hazards:
- Protective Clothing Required: None
Pay RangeUSD $34.52 - USD $45.34 /Hr
