Workers' Compensation Manager (Remote)

Workers' Compensation Manager (Remote)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: VP Claim Operations

Compensation: $95,000 - $110,000 / year

Description

What's in Store
We are on the lookout for an experienced Workers' Compensation Manager to join our team. You will be responsible for leading the day-to-day operations of the workers' compensation claims team, ensuring quality claim handling, regulatory compliance, client satisfaction, and operational efficiency. This role provides leadership, coaching, and technical guidance to claims professionals while supporting organizational goals and delivering positive claim outcomes.

The qualified candidate must be licensed in FL, understand FL law, have experience with Workers' Compensation FL claims, as well as presumption claims.

Key Responsibilities

• Lead, mentor, and develop a team of Workers' Compensation claims team handling a variety of caseload, and jurisdictions, but more focused in Florida .
• Manage a team of adjusters and supervisors who handle complex and high-exposure Workers' Compensation claims, including catastrophic, and presumption claims.
• Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
• Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
• Ensure adherence to client service agreements, claims best practices, and regulatory compliance.
• Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
• Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
• Provide technical guidance, training, and coaching to claims staff.
• Contribute to business development efforts by supporting client reviews, renewals, and service presentations.
• Collaborate cross-functionally with underwriting, actuarial, and operations teams to ensure seamless delivery of client outcomes.

Skills, knowledge & expertise

• Bachelor's degree required (Business, Risk Management, or related field). JD or CPCU designation a plus.
• 8-12 years of Workers' Compensation claims experience, including 3+ years in a supervisory or leadership capacity.
• Must have an active FL adjuster license.
• Must have presumption claims experience.
• Must have FL Workers' Compensation claims experience.
• Strong knowledge of jurisdiction statutes, and laws.
• Proven ability to manage complex litigation, evaluate exposures, and negotiate settlements.
• Demonstrated leadership skills with a focus on mentoring, performance management, and team development.
• Excellent written and verbal communication skills; capable of client-facing presentations and reporting.
• Strong analytical, organizational, and decision-making abilities.
• Familiarity with claims management systems and data analytics tools preferred.
• Ability to travel as required for client meetings, mediations, and internal reviews (up to 15%).

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.