Job Description
Job Title: Workday Recruiting Systems Specialist
Location: Corporate
Department: People Team
Job Summary:
The Workday Recruiting Systems Specialist is responsible for managing, maintaining, configuring, and enhancing Workday Recruiting and related recruiting technology solutions. This role serves as the subject matter expert for Recruiting technology and is expected to stay current on relevant enhancements, releases, functionality, and best practices.
The Specialist provides functional and technical leadership for recruiting systems, configurations, business processes, reporting, and related technology initiatives. This role leads and contributes to system enhancements, testing, deployment, production support, documentation, release activities, and continuous-improvement efforts. The Specialist also serves as an advisor on Workday Recruiting and related technology capabilities, system standards, governance, and best practices to support a scalable, reliable, and user-focused recruiting technology environment.
This is an individual contributor role and does not have direct people-management responsibility. The Specialist is expected to lead assigned technology deliverables and cross-functional workstreams through subject matter expertise, influence, collaboration, sound judgment, and accountability. The role establishes direction for assigned work, coordinates activities across teams, facilitates decisions, and drives deliverables through completion without formal authority over project participants.
Principal Duties:
• Lead and support HR technology initiatives involving Workday Recruiting and related recruiting systems and tools.
• Design, configure, maintain, and enhance Workday Recruiting business processes, functionality, reports, and related technology solutions to meet business needs and established system standards.
• Translate business requirements into scalable system solutions that align with HR Systems standards, governance, and the intended user experience.
• Manage the full lifecycle of assigned system enhancements, including requirements analysis, solution design, configuration, testing, deployment, documentation, and post-production validation.
• Serve as the subject matter expert for Workday Recruiting and related recruiting technology solutions, providing functional and technical guidance to HR Systems team members, Recruiting partners, and other stakeholders.
• Provide technical leadership for complex recruiting system issues. Own assigned incidents and requests through resolution in accordance with established service levels.
• Troubleshoot business process, application, configuration, integration, reporting, and data issues. Evaluate downstream impacts and coordinate resolution across affected teams.
• Perform and support mass data loads, including Workday Enterprise Interface Builder transactions, while maintaining appropriate data quality and validation controls.
• Lead assigned activities associated with Workday releases, including feature evaluation, impact analysis, scope and schedule coordination, testing, deployment planning, documentation, and recommendations for feature adoption.
• Evaluate new and existing Recruiting technology capabilities and recommend enhancements that improve system effectiveness, process efficiency, user adoption, and the candidate or recruiter experience.
• Ensure data integrity, system compliance, and adherence to established HR Systems configuration, testing, change-control, and documentation standards.
• Design, build, test, and maintain Workday reports that support system administration, operational processes, integrations, data loads, and business needs.
• Develop and maintain system processes, standard operating procedures, configuration documentation, job aids, and user guidance. Communicate process and system changes to the HR Systems team and business partners.
• Deliver training and knowledge-transfer sessions for new processes, system functionality, and operational procedures as needed.
• Partner with People Team, Recruiting, IT, Integration, Reporting, Security, and other functional business owners to support projects, cyclical activities, releases, and production operations.
• Log, maintain, and manage assigned support tickets. Communicate issue status, resolution, and any required process guidance to affected business teams.
• Maintain current knowledge of Workday Recruiting functionality through Workday Community, vendor resources, peer networks, release documentation, and other relevant professional resources.
• Share functional and technical knowledge with team members and provide guidance on Workday Recruiting configurations, processes, and troubleshooting approaches.
Essential Functions:
• Advanced functional, technical, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to provide technical guidance and influence system and process decisions without formal authority.
• Ability to translate business requirements into effective, scalable, and supportable technology solutions.
• Strong customer-service and stakeholder-management skills.
• Ability to work independently and collaboratively in a cross-functional team environment.
• Strong attention to detail with the ability to consider downstream impacts and alignment with broader HR Systems objectives.
• Ability to manage competing priorities, multiple projects, and operational support responsibilities.
• Demonstrated initiative, sound judgment, and ownership of issues and deliverables.
• Ability to work effectively under pressure and make informed decisions.
• Ability to learn new technologies and functional capabilities quickly.
• Ability to provide production or on-call support when required by business needs.
Basic Qualifications:
• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Six years of progressive experience in HR systems configuration and administration, recruiting operations, or a comparable HR technology discipline.
• Three or more years of recent Workday configuration experience, with demonstrated expertise in Workday Recruiting.
• Workday Pro certification in a relevant functional area is preferred.
• Strong knowledge of HR and Recruiting processes and the ability to translate functional requirements into technical system solutions.
• Experience configuring and supporting Workday business processes, reporting, data loads, testing, releases, and production issues.
• Experience leading or coordinating system enhancements and cross-functional technology initiatives.
• Familiarity with Jira, Agile delivery practices, structured testing methods, and release-management processes.
• Knowledge of additional Workday functional areas, such as Compensation, Recruiting, Learning, Core HCM, Payroll, or Integrations, is preferred.
Hybrid Work Schedule:
This role is based at our Media, PA Corporate Headquarters and offers a structured hybrid schedule, with associates working onsite Monday through Thursday and remotely on Fridays. Please note that the four-day onsite schedule is a requirement of the position.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [redacted].
