Job DescriptionWorkday Production Support & Release Lead owns the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform - spanning production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release-assurance leadership role, best suited to candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation backgrounds rather than traditional software engineering.
Key Responsibilities:- Lead day-to-day production support operations for the Workday platform, ensuring platform stability, availability, and business continuity across HCM and Finance.
- Own incident, problem, and change management processes, including major incident response, root cause analysis (RCA), and remediation planning.
- Monitor platform health through KPIs, dashboards, alerts, and operational metrics, driving proactive issue identification and resolution.
- Lead Workday bi-annual release planning, feature impact assessments, deployment readiness reviews, and production enablement activities.
- Coordinate tenant refreshes, migrations, environment readiness, and deployment schedules while ensuring compliance with change governance processes and CAB approvals.
- Establish and manage an enterprise test automation and regression testing program, validating platform readiness for releases, patches, and tenant updates.
- Drive automation of operational workflows, service processes, and self-service capabilities to improve efficiency, reduce manual effort, and minimize production incidents.
- Partner with Product, HR Technology, Finance Technology, Security, Risk, and external vendors to deliver executive reporting on platform reliability, operational risks, and release performance.
Basic Qualifications:- Bachelor's degree, or equivalent work experience
- Five to six years of relevant experience
Required Skills & Qualifications
- Strong expertise in Workday Platform Administration, Production Support, Operations Management, and Service Delivery within large-scale enterprise environments.
- Experience managing Workday releases, upgrades, tenant strategy, environment management, and tenant refresh processes across multiple Workday domains.
- Experience supporting Workday HCM, Finance, Security, Integrations, and tenant management in a production environment.
- Deep knowledge of Workday Security, Access Governance, Audit Controls, Compliance, Risk Management, and Enterprise Governance practices.
- Expertise in ITIL-based Incident Management, Problem Management, Change Management, Release Management, and Major Incident Response.
- Experience implementing automation, monitoring, observability, operational analytics, and continuous improvement frameworks to improve platform reliability and reduce operational risk.
- Strong understanding of Workday Integrations, APIs, Reporting, Data Flows, and Enterprise Platform Services supporting critical business functions.
- Proven ability to define and manage KPIs, SLAs, MTTR, service health metrics, operational scorecards, and executive-level performance reporting.
- Exceptional stakeholder management, vendor management, communication, and leadership skills with the ability to influence cross-functional teams and drive operational excellence across Technology, HR, Finance, Security, and Risk organizations
Success MeasuresImproved platform reliability and reduced incident volume / MTTR.
80-90% automated regression coverage for critical business processes.
Successful bi-annual releases with minimal production impact.
Reduced manual testing effort and stronger governance/risk controls.
Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.
Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
