Full Job Description
Overview
Job Summary
The Workday Manager leads the team that implements, maintains, and optimizes Workday platform. This position sets direction, manages delivery, and stays technologically aware to guide the team through configuration, security, integrations, reporting, releases, and audits. The role blends leadership, technical judgment, and operational discipline and is accountable for the platform running reliably, the data staying clean and compliant, and management of the Workday team.
Typical Duties and Responsibilities
• Lead, mentor, and develop a team of Workday analysts, setting clear goals and performance expectations.
• Partner with leadership to define and execute the Workday strategy and roadmap, and to drive continuous improvement.
• Oversee projects, enhancements, and releases, delivering within scope, time, and budget.
• Govern release and change management: review weekly service updates, plan for the two semiannual releases (R1 and R2), and oversee configuration migrations between tenants.
• Use your technical expertise (configuration, integration, security, reporting, analytics) to guide the team on day-to-day decisions.
• Own data accuracy, integrity, and compliance through regular audits and validation.
• Oversee security governance: role design, periodic access and security audits, segregation of duties, and access certification reviews.
• Support internal and external audits by ensuring evidence, access reviews, and change history are available.
• Lead change management to drive adoption and a smooth transition to new or changing features and processes for the business.
• Manage vendor relationships, including the Workday Success Plans or any application managed services (AMS) support, and contract and renewal discussions.
• Coordinate Workday Support cases and ensure timely issue resolution and system availability.
• Use Workday data to provide insight and recommendations to leadership and the business.
• Identify opportunities for automation, standardization, and efficiency across Workday workflows.
• Works with business stakeholders on feature requests, upgrades, migrations, and integrations.
Requirements
Education/Experience:
• Bachelor's degree in business administration, information technology, human resources or equivalent work experience.
• Minimum of six years of progressive experience as an analyst, consultant, or similar role.
• Proven experience leading and managing a team responsible for HCM technology and support.
• Proficient use of Microsoft Office suite and SharePoint software.
• Proficient use of remote office and collaboration tools such as Zoom, MS/Teams and Slack.
• Knowledge of Agile development methodologies.
• Knowledge of IT Infrastructure Library (ITIL).
Ability to:
• Ability to set tactical and strategic goals, allocate resources, and manage team performance.
• Strong leadership skills to guide and mentor a team of analysts and specialists.
• Excellent interpersonal skills to work with the business, IT, executive leadership, and external partners.
• Ability to make decisions that balance technology capabilities, business needs, and business requirements.
• Apply analytical and problem-solving skills in all areas of application and user support.
• Ability to take ownership of an application, learn it's key functionality, and evangelize its proper use.
• Strong commitment to data security, confidentiality, ethical standards and audit readiness.
• Workday knowledge across modules, data structure, security model, and configuration options.
• Roll process knowledge and best practices.
• Knowledge of Workday reporting and analytics.
• Understanding of integration tools and data migration concepts.
• Ability to manage multiple priorities and meet deadlines.
• Attention to detail across data, configuration, and compliance.
• Consistently provide friendly and engaging customer service to internal and external customers.
• Utilize strong verbal, written and interpersonal communication skills.
Machines and Equipment Operated:
• Office machines (e.g., cell phone, computer, copy machine, telephone, fax, etc.) and other devices.
Preferred Education, Experience and/or Credentials:
• Proficiency with the Workday platform across implementation, configuration, reporting, security, integrations, and business process optimization.
• Experience across multiple Workday modules.
• Project or program management experience running multiple workstreams with cross functional teams.
• Experience managing a Workday Success Plans or AMS relationship
• Experience in retail business operations.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
