Work in a place where your team values YOU! Senior Customer Success Manager - APPLY TODAY!

xSuite Solutions Inc.

$80K — $120K *
US-AnywhereRemote in Southborough, MA
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years experience in Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO roles (Preferred)
  • Team-oriented with a strong sense of responsibility (Required)
  • Excellent written and verbal communication skills in English (Required)
  • Quick adaptability to new challenges (Preferred)
  • Strong interpersonal, presentation, and organizational capabilities (Required)
  • Ability to actively promote products and nurture customer relationships (Preferred)

Responsibilities

  • Regularly check in with customers to establish open lines of communication
  • Present and demonstrate product solutions to clients
  • Coordinate sales strategies to drive service and license revenues
  • Prepare and submit sales contracts efficiently
  • Enhance product value through customer engagement
  • Build trusted advisor relationships with executive sponsorship
  • Generate weekly and monthly reporting on customer interactions

Benefits

  • 401(k) plan available
  • Comprehensive Medical, Dental, Vision, and Life insurance
  • Paid time off for work-life balance
  • Flexible work schedule with part-time or full-time options
  • Remote, hybrid, or in-office work environment allows for flexibility
Full Job Description
Job Description

Want to work as a Customer Success Manager on a small but growing team?

At xSuite North America our valued Customer Success Managers promote our products and grow the customer relationship! CSM's support our customers as they transition from sales prospects to our product's active users. This position would be an ideal fit for someone with proven experience with building customer relationships, great communication skills, and the ability to represent a growing company!

Qualifications
  • 3-5 years experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)
  • Team spirit and the ability to take responsibility for tasks (Required)
  • Strong written and communication skills in English (Required)
  • The ability to adapt quickly (Preferred)
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
  • The ability to promote products and grow relationships (Preferred)


Additional Information

Responsibilities:
  • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
  • Present/Demo our solutions to customers
  • Coordinate sales efforts for services and license revenues
  • Prepare and submit sales contracts
  • Drive product value
  • Develop trusted advisor relationships with executive sponsors
  • Prepare weekly and monthly reports

Schedule:
  • Monday - Friday (Part time/Full time)
  • 30-40 hours per week
  • Remote/Hybrid/in-office


Additional Information:
  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN
  • 401(k)
  • Medical, Dental, Vision, and Life insurance
  • Paid time off

What makes this position so great?
  • You get to work with brand new state of the art technology with artificial intelligence and machine learning
  • We are a young and dynamic team
  • This is a great chance to learn new skills and work with amazing customers


If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com

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