THE IMPACT YOU CAN HAVE:The Warehouse Management Systems (WMS) Manager leads the support and optimization of warehouse management systems across multiple Distribution Centers (DCs), Fulfillment Centers (FFCs), and Market Fulfillment Centers (MFCs). This role plays a critical part in enabling Supply Chain Operations to scale effectively, optimize processes, and integrate new technologies through enterprise initiatives and continuous improvement (CI) projects.
Reporting to the Director of Warehouse Management Systems, the manager directly oversees a team of on-site Warehouse Management Systems Analysts and serves as the primary liaison between each facility and the corporate systems team. The role ensures consistent system performance, alignment to best practices, and compliance with SOX controls, while also providing hands-on functional and technical support to users.
As a key cross-functional leader, the Warehouse Management Systems Manager partners closely with DC leadership, IT, and other supply chain teams to drive systemic improvements, support new implementations, and lead process standardization efforts. The role has decision-making authority related to system configurations, issue resolution, and operational support strategies-contributing directly to network performance, user adoption, and long-term business growth.
YOU'LL ACCOMPLISH THESE GOALS BY:- Lead and manage the Warehouse Management Systems team across multiple DCs, FFCs, and MFCs, ensuring consistent performance, support coverage, and alignment with enterprise priorities.
- Provide daily functional and technical guidance to team members and operations partners.
- Serve as a key member of each facility's leadership team and act as the primary liaison between site operations and the corporate Supply Chain Systems group.
- Act independently and cross-functionally to address needs, resolve issues, and support site-level execution.
- Own all site-specific configurations of warehouse management systems and ancillary applications, ensuring alignment with operational requirements, system standards, and network-wide best practices.
- Oversee systemic issue triage and resolution processes, including managing escalation paths, root cause analysis, and coordination with the Director of Warehouse Management Systems Manager, IT, and vendor partners as needed.
- Drive and support enterprise initiatives and CI projects aimed at scaling operations, optimizing system functionality, and integrating new technologies.
- Partner with Industrial Engineering, Supply Chain Operations, and corporate stakeholders to implement solutions effectively.
- Develop and lead a high-performing, collaborative team culture rooted in accountability, inclusion, and continuous learning.
- Actively coach, mentor, and support the professional growth of team members to strengthen capabilities and drive long-term performance.
- Promote a positive, resilient work environment that encourages innovation, engagement, and cross-functional alignment. Role model leadership behaviors that contribute to a culture of trust, excellence, and shared success.
- Own and monitor inventory synchronization processes across applicable sites, ensuring accuracy between system records and physical inventory.
- Collaborate with the Industrial Engineering team on Labor Management System (LMS) deployments and ongoing support, ensuring system readiness and operational alignment.
- Identify opportunities for improvement through data analysis and reporting; use system metrics to inform decision-making and recommend enhancements.
- Write and execute SQL or other database queries to troubleshoot issues, validate data, and generate custom reports for site and enterprise use.
- Provide onboarding and system training for new users and site leaders; create and maintain documentation, knowledge bases, and process guides.
- Participate in system and process testing (UAT), pilots, and special projects including new site launches, technology integrations, and WMS upgrades.
- Represent the Warehouse Management Systems team in facility meetings, corporate working groups, and planning sessions with stakeholders and vendors.
- Serve as backup support for other Warehouse Management Systems Managers or peer functions during high-demand periods or transitions.
- Align team efforts with enterprise goals by maintaining strong cross-functional partnerships and operational awareness.
- Maintain a focus on leadership development and systems expertise to support career growth toward potential Senior Manager or Director-level roles.
THE ESSENTIALS FOR SUCCESS:Education/Certifications:- Bachelor's degree from an accredited college, preferably focused in Information Technology, Supply Chain Management, or a related field.
Professional Experience:- 5+ years of people leadership experience, with a preference for managing multi-site or remote teams.
- 3+ years of experience working with Warehouse Management Systems (WMS) and Labor Management Systems (LMS), preferably Manhattan Associates.
- Prior experience supporting technology solutions for end users in a warehouse or fulfillment environment.
- Complex understanding of warehouse strategies, design, systems, and operational processes.
- Experience serving in warehouse support roles is preferred.
Technical Skills:- Strong technical aptitude, including significant experience with relational databases.
- Ability to write medium- to high-complexity SQL queries for troubleshooting, reporting, and analysis.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) for documentation, reporting, and presentations.
- Experience with testing environments and methodologies, including User Acceptance Testing (UAT) and regression testing, to ensure system changes meet operational requirements.
- Familiarity with issue tracking and project management tools, specifically JIRA, for managing tickets, bugs, and feature requests.
- Familiarity with SOX compliance requirements related to system access and controls.
- 5+ years of people leadership experience, with a preference for managing multi-site or remote teams.
- 3+ years of experience working with Warehouse Management Systems (WMS) and Labor Management Systems (LMS), preferably Manhattan Associates.
- Prior experience supporting technology solutions for end users in a warehouse or fulfillment environment.
- Complex understanding of warehouse strategies, design, systems, and operational processes.
- Experience serving in warehouse support roles is preferred.
- Certifications or training in Continuous Improvement methodologies (Lean, Six Sigma).
- Experience influencing and partnering across multiple functions and organizational levels without direct authority.
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The pay range for this position is $102,900.00 - $137,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
