Qualifications
Responsibilities
Benefits
The Wire Services Manager, Sr is accountable for the performance and results of Wire Services within Payment Operations. This role provides leadership and oversight for wire transfer operations including incoming and outgoing wires, SWIFT and Fedwire support, general ledger and expense oversight, and vendor management across Finastra, Axletree, SWIFT, the Federal Reserve, and other platforms as needed. Ensuring a strong risk and control environment, high-quality service delivery, and effective employee development. The position oversees wire payment processing, exception management, reconciliations, vendor oversight, and the execution of operational and strategic initiatives.
The Wire Services Manager, Sr delivers high-quality client and partner experience through the secure, accurate, and timely processing of high-risk, time-sensitive wire payment transactions. The role collaborates with key stakeholders across the enterprise, external partners, and strategic vendors to support operational objectives, process improvements, and payment modernization efforts. The position drives operational excellence through leadership, talent development, continuous improvement, and effective risk management.
Salary Range
The salary range for this position is $83,300/yr - $168,400/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities
Key Accountability 1: Wire Services Leadership & Talent Development
Lead the Wire Services organization and maintain accountability for operational performance, service quality, employee development, and risk management. Provide operational leadership and oversight for Wire Services teams located in multiple locations, ensuring alignment with business objectives, service standards, and risk expectations. Manage professional employees and supervisors while maintaining accountability for team performance, productivity, and operational results. Provide leadership through coaching, mentoring, performance management, succession planning, and career development. Develop staffing strategies, cross-training programs, and backup coverage plans to support operational resiliency. Foster a culture of accountability, operational excellence, collaboration, and continuous improvement. Ensure consistent training, procedures, controls, communication, and service standards across the organization.
Key Accountability 2: Wire Operations Management
Oversee the daily processing of incoming and outgoing domestic and international wire transfers. Maintain accountability for SWIFT operations, Fedwire support, wire investigations, exception processing, recalls, repairs, returns, balancing, reconciliations, and transaction approvals. Manage workflow, operational queues, service levels, cutoff performance, accuracy, timeliness, and client-impacting issues. Ensure secure, accurate, and timely execution of high-risk, time-sensitive payment transactions. Oversee operational losses, exception tracking, production issue resolution, and wire-related financial controls. Support operational readiness for conversions, acquisitions, volume growth, system implementations, and strategic initiatives.
Key Accountability 3: Risk Management, Regulatory Compliance & Audit Oversight
Identify, assess, monitor, and mitigate operational, fraud, compliance, and reputational risks associated with wire transfer and remittance activities. Maintain oversight of payment authentication, callback procedures, dual controls, entitlement management, segregation of duties, and fraud prevention measures. Ensure compliance with all applicable banking laws and regulations, including Regulation E (Remittance Transfer rules), Regulation J, UCC Article 4A, OFAC and sanctions requirements, BSA/AML, USA PATRIOT Act, FFIEC guidance, SWIFT standards, NACHA (where applicable), and ISO 20022 payment messaging requirements. Oversee the consumer remittance transfer program, ensuring delivery of required pre-payment disclosures, receipt disclosures, error resolution notices, and cancellation/refund protections. Monitor regulatory, industry, and payment-system changes and implement operational updates as required. Serve as the primary Wire Services contact for internal and external audits, regulatory examinations, compliance reviews, and operational testing. Coordinate audit requests, walkthroughs, evidence collection, corrective actions, issue remediation, and regulatory responses.
Key Accountability 4: Vendor & Third-Party Management
Manage strategic vendor relationships supporting Wire Services operations, including Finastra, Axletree, SWIFT, Federal Reserve, WF Advantage, and other vendors as needed. Monitor vendor performance, service-level agreements, operational issues, escalations, expenses, invoices, contracts, and risk-management requirements. Participate in vendor assessments, third-party risk reviews, modernization initiatives, and platform evaluations. Maintain oversight of vendor controls, SOC reviews, remediation activities, and business continuity readiness. Ensure compliance requirements are incorporated into vendor system upgrades, new technologies, and process changes.
Key Accountability 5: Process Improvement, Modernization & Data Analytics
Continuously evaluate operational processes to improve efficiency, scalability, control effectiveness, and client experience. Lead automation efforts, workflow redesign, and operational transformation initiatives. Support payment modernization efforts, platform upgrades, ISO 20022 readiness, SWIFT enhancements, and future payment capabilities including FedNow and real-time payments. Develop and oversee reporting dashboards, KPIs, productivity metrics, operational scorecards, and risk indicators. Analyze operational and financial data to identify trends, opportunities, risks, and capacity needs. Prepare executive reporting and provide data-driven recommendations regarding performance, staffing, modernization, and risk mitigation. Partner with Finance on budget development, forecasting, resource planning, and expense management.
Key Accountability 6: Stakeholder Collaboration & Business Continuity
Build and maintain strategic partnerships across the enterprise to support operational effectiveness, risk management, client experience, and business objectives. Partner with key stakeholders like Treasury Management, Commercial Banking, Wealth Management, Retail Banking, Technology, Risk, Compliance, and Finance to support client needs, service delivery objectives, and strategic growth initiatives. Serve as a subject matter expert for wire operations. Maintain responsibility for Wire Services business continuity and disaster recovery preparedness. Ensure documented procedures, contingency plans, staffing coverage, and operational recovery requirements remain current and effective. Support resiliency planning for critical payment systems, vendors, and operational processes.
Core Competencies for Position
Competency
Description
Business Expertise
Applies understanding of the business and how own area integrates with others to achieve departmental objectives.
Leadership
Manages one or more generally homogeneous teams which include professional employees, supervisors and could include some support staff; adapts department plans and priorities to meet short-term service and/or operational objectives.
Problem Solving
Identifies and solves technical and operational problems; understands and recognizes broader impact across the department.
Impact
Guided by policies and departmental plan, impacts the team's ability to achieve service, quality and timeliness of objectives.
Interpersonal Skills
Guides and influences others either internally or externally to adopt a different point of view.
Qualifications & Experience Requirements
Key Measures of Success / Key Deliverables
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