Description:Provide support for the dispatch system and hardware problems and remain involved in the resolution process; Provide in-depth experience in trouble-shooting IT systems; Configure and manage UNIX and Windows and other applicable operating systems, install/load operating system software, troubleshoot, maintain integrity of, and configure network components, and implement operating systems enhancements to improve reliability and performance; Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).Capabilities:- The Windows System Administrator will be responsible for administrating day-to-day IT systems to include system availability, backup/restore, configuration changes, maintaining and patching both physical and virtual.
- Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Troubleshoot hardware and software.
- Performs system backups and recovery, possibly using non-standard tools and methods. Maintains data files and monitors system configuration to ensure data integrity.
- Familiar with standard concepts, practices, and procedures for Devop environments . Ability to research and engineer new solutions.
- Provides 2nd and 3rd Tier support, coordinating timely resolution of problems related to computing hardware and software. Involves consulting with clients, hardware and software vendors, application programmers and the networking (WAN/LAN) support groups. Includes direct technical support for all products delivered in this 7x24 hour environment.
- Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques for desktop, servers, LAN/WAN, voice or video networks.
- Performs capacity planning, system administration, system tuning, problem analysis and hardware/software upgrades.
- Develops administrative policies, documentation and procedures to ensure that assets are properly maintained and operated.
- May install and configure workstations, servers, printers, and data, voice or video network components.
- Performs testing and establishes system acceptance criteria on current and new hardware and software.
- Develops local administrative policies and procedures to ensure database and system integrity.
- Conducts meetings with the clients and other support groups to establish critical dates and LAN and client/server requirements, determines training needs and develops system administration guidelines tailored to the work environment.
- Coordinates the delivery and staging of client/server hardware and software including Ethernet wiring for the workstation and file server platforms.
- Configures and builds the server hardware and network interfaces to meet client and vendor technical specifications.
- Completes documentation needed for inventory and installation planning. Builds client profiles and system configurations for software distribution equipment
Required Qualifications:- TS/SCI with Agency Appropriate Polygraph
- Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required.
- Bachelor's degree in Computer Science, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university is required.
- Five (5) years of SA experience may be substituted for a Bachelor's degree.
- DoD 8570 IAT Level 2 Certification (Security + Preferred)
Salary Range: $125,000.00 - $135,000.00 (
Annually)
Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.
Benefits Package:Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
Full-time employees have the option to participate in a variety of voluntary benefit plans including:- A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA)
- CareFirst Preferred Dental
- CareFirst BlueVision
