Role descriptionJob SummaryWe are seeking an experienced Application Production Support Engineer to provide daytoday support for critical applications within the Global Wealth and Investment Management GWIM organization The role focuses on production stability incident management infrastructure triage monitoring process improvement and stakeholder communication The ideal candidate will have strong experience supporting enterprise applications across Windows and Linux environments with a proven ability to troubleshoot complex issues and restore services in highpressure production environments
Primary Skills- Application Production Support
- Windows Linux Server Administration
- Incident Problem Management
- Log Analysis and Troubleshooting
- Monitoring and ing Tools
- Infrastructure Support Triage
- Production Issue Resolution
- Root Cause Analysis RCA
- Runbook Development
- Service Restoration Availability Management
Secondary Skills- ITIL Processes
- Automation Scripting PowerShell Shell Python
- Knowledge Management
- Process Improvement Initiatives
- Application Performance Monitoring
- Change Release Management
- Middleware and Infrastructure Support
- Stakeholder Communication
- Service Stability Engineering
Key Responsibilities- Provide daytoday production support for businesscritical applications
- Review application server and infrastructure logs to identify and resolve issues proactively
- Manage production incidents including userimpacting issues branch outages and infrastructurerelated events
- Coordinate with problem management teams to perform root cause analysis and implement permanent fixes
- Develop and maintain operational runbooks monitoring dashboards and ing mechanisms
- Partner with infrastructure application and support teams to address technology and process gaps
- Ensure timely communication and status updates to stakeholders management and senior leadership during incidents
- Drive continuous service improvement initiatives focused on availability stability and operational efficiency
- Support production releases maintenance activities and change implementations
- Contribute to knowledge sharing and operational readiness across support teams
Preferred Experience- Experience supporting applications in the Banking or Financial Services domain
- Strong understanding of enterprise production support and service management processes
- Experience working in 24x7 support environments
- Exposure to monitoring tools such as Splunk Dynatrace AppDynamics or similar platforms
- Familiarity with infrastructure and application support across distributed systems
