About the RoleWe're looking for an experienced
Epic Willow Analyst to join our Managed Services team. This is a
full-time role, and we're open to both
Willow Inpatient and Willow Ambulatory backgrounds. You'll support a growing portfolio of clients by providing high-quality application support, optimization, and ongoing maintenance within a team-based, collaborative environment.
As part of our Managed Services expansion, you'll play a key role in stabilizing, enhancing, and supporting Willow workflows while partnering closely with clinical and technical stakeholders. This is a great fit for someone who enjoys hands-on build, problem-solving, and being part of a team that values consistency, quality, and long-term partnership.
What You'll Do- Support the strategic direction and execution of client work related to Epic Willow, ensuring strong coordination between internal teams and client stakeholders.
- Provide advanced application support, leveraging your Willow expertise to improve system performance, workflow efficiency, and end-user experience.
- Participate in the analysis, design, build, and optimization of Willow Inpatient or Ambulatory workflows.
- Troubleshoot complex issues, perform root-cause analysis, and recommend solutions that improve system stability and clinical usability.
- Maintain clear documentation of build, workflows, and processes to support both internal teams and client users.
- Contribute to internal knowledge bases, documentation, and training materials to support consistency across the Managed Services team.
- Assist with change control processes, ensuring smooth migration of build and adherence to internal standards.
- Support ad hoc initiatives, enhancements, and optimization efforts across the Willow application suite.
- Monitor and report on SLAs, identifying trends, risks, and opportunities for improvement.
- Facilitate communication between teams, ensuring decisions, next steps, and follow-ups are clearly documented and executed.
Qualifications- Epic Willow Inpatient or Willow Ambulatory certification (required).
- 3-5+ years of hands-on Epic application experience, including build, support, or optimization.
- Strong understanding of medication workflows, pharmacy operations, and clinical integration points.
- Experience supporting ticket maintenance, break-fix, upgrades, and workflow optimization.
- Familiarity with ITIL processes and structured support methodologies.
- Strong communication skills and the ability to work effectively in a team-based, client-facing environment.
- Ability to manage competing priorities while maintaining high-quality work and service consistency.
