MBA preferred; bachelor's degree required in a related business domain.
15+ years of industry experience, including leading an operations team.
Strong business thinker with a data-driven mindset.
Strategic leader capable of envisioning operational goals and formulating actionable plans.
Proven experience in developing operational processes for enhanced efficiency and growth.
Skilled in creating and monitoring KPIs for actionable insights.
Proficient at managing multiple strategic initiatives while overseeing daily operations.
Strong leadership abilities to inspire and motivate teams.
Responsibilities
Lead and support District Managers (DMs) to achieve operational and financial goals.
Develop and acquire large-scale logistics accounts for growth.
Oversee DMs in meeting sales management and coverage milestones.
Manage key customer and vendor relationships for ongoing business.
Ensure operational excellence throughout the region.
Coordinate and manage logistics contracts and RFQ responses.
Engage in cross-selling activities to maximize account potential.
Benefits
Professional development opportunities.
Support for a collaborative and teamwork-oriented environment.
Investment in operational excellence initiatives and performance-driven culture.
Full Job Description
Role & Responsibilities:
Overall Leadership:
Lead and support DM's to set and achieve financial, operating, strategic, and other goals for their stations.
Provide hands-on guidance and support to the stations in the areas of sales and operations.
Drive performance of annual business plans and budgets in line with the company's overall long-term objectives and strategies.
Support station management in motivating, developing, and retaining high quality personnel.
Assure Sales Force Management and Operational Excellence initiatives are met.
Maintain and Develop "Key" Customer and Vendor Relationships.
Responsibilities:
Business Development:
Develop and acquire large logistics accounts.
Achieve profitable growth development targets for the Region.
Lead the DM's to achieve Sales Force management and coverage milestones.
Lead and maintain key customer and partner relationships.
Lead and be responsible for Operational Excellence within the Region.
Manage contract logistics opportunity pipeline and responsible for the management and coordination of RFQ responses for contract logistics business.
Actively participate in cross-selling activities to further develop account potential through airfreight, sea freight, road freight, value added products and contract logistics.
Operational Efficiency:
Implementation of customer onboarding process and execution of customer onboarding activities for major accounts.
Support select major accounts in customer solution and service development.
Standardization:
Develop SOP's for key accounts in associating with customer services, operations management, and other relevant parties, with detailed process, service levels, and KPI's.
Qualifications:
MBA preferred with required bachelor's degree in related business domain.
Minimum of 15 years of industry-related experience inclusive of leading an operations team.
Demonstrated business thinker approach with a strong data decisions mindset.
Strategic thought leader that can see the big picture, identify the operational levers to level up, establish vision, and create a roadmap to drive execution.
Experience designing and successfully implementing operational processes that produce efficiency and growth.
Skilled in designing and driving KPI's to provide actionable insights.
Ability to create, manage, drive and achieve multiple strategic initiatives simultaneously while running daily operations.
The ability to inspire, lead, and motivate.
Direct general management and P & L experience.
Strong analytical skills and the ability to action items successfully.
Demonstrated intellectual curiosity, responsibility, determination and flexibility.
Confident communicator to present to customers, staff, and management team.
