Website Operations ManagerLocation
Boston, Chicago
Job Description
Overview of role: L.E.K. Consulting is hiring a Website Operations Manager to join our Digital Marketing team. You will help build the foundation for our lead generation website strategy from the ground up. Reporting to the Senior Manager, Digital Marketing for Web, you will manage our technical platforms, work directly with our website development agency partner, oversee our production queue, and manage our web production team. This global, hybrid role can be based in Boston or Chicago.
Our website was recently rebuilt with a focus on lead generation and building awareness in our target markets. We are coming out of our build year and looking for someone with a growth mindset who is comfortable working hands-on within our platforms and guiding our production team. You must be able to speak technically with our agency partner and translate technical concepts for stakeholders and leadership. You must also be able to manage projects and your own workload. This is not a developer position.
Responsibilities: Own the web stack
- Administer our Drupal CMS, including taxonomy, menus, user permissions, and translation management
- Manage Google Analytics, Google Tag Manager, and our consent management platform
- Own the integrations that connect the website to our forms, CRM, and marketing systems
- Manage redirects, URL structure, metadata, and the tooling that supports technical SEO
Lead the agency relationship day to day
- Write clear tickets and requirements for our website agency development partner
- Prioritize agency's backlog
- Perform user acceptance testing (UAT) for every sprint, manage release communications with the team
- Work with the agency on technical SEO implementation and site fixes
- Administer reporting web tech stack so that we are tracking custom events
Run the production queue
- Own intake and triage of requests from the Senior Manager and regional marketing teams
- Maintain a single prioritized backlog and communicate timelines and trade-offs
- Build pages in the CMS using existing components when the team needs extra help
- Manage the production team, currently one senior specialist
Protect site quality and compliance
- Understanding of accessibility, applying WCAG 2.2 Level AA standards
- Apply privacy and cookie consent requirements across regions and languages
- Monitor Core Web Vitals, uptime, and broken pages, and triage issues quickly
Report on site health
- Report regularly on site performance, tracking accuracy, and technical SEO health
- Translate technical findings into clear recommendations for stakeholders and leadership
Qualifications and Experience: - 4-6 years in website operations or managing a web tech stack for a global, multi-language website
- Familiarity with Drupal technical concepts, enough to clearly state what you need from the agency
- Ability to perform UAT for each sprint
- Familiarity with Agile concepts, whether through experience on an Agile team or working closely with one
- Project management skills to organize multiple internal projects and keep web workstreams running smoothly
- Experience administering a CMS, including taxonomy, menu, and translation management
- Experience managing Google Analytics, Google Tag Manager, and a consent management platform
- Ability to troubleshoot technical issues and bring solutions
- Ability to collaborate with non-technical stakeholders at all levels
- At least one year of people management experience
- Comfort with some ambiguity as we build our strategic foundation
Please note that this is not a WordPress role. Experience limited to WordPress will not be sufficient.
Additional Information: - The expected base salary range for this position is $105,000- $120,000 annually. Actual compensation will be determined based on experience, qualifications, skills, and location. This position may also be eligible for discretionary bonus and a comprehensive benefits package.
- L.E.K. Consulting offers a competitive total rewards package including medical, dental, vision, life and disability insurance, 401(k) with employer contribution, HSA contributions (where applicable), paid time off, and other firm-sponsored benefits.
- This role is based in our Boston and Chicago offices and follows our hybrid work model for U.S. offices. We require employees to be in their assigned home office Tuesday, Wednesday, and Thursday each week, as well as the first Friday of each month.
- Applicants must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring visa sponsorship, including but not limited to H-1B, TN, F-1 (OPT/CPT/STEM), or other work authorization.
- For more information and to apply, please visit:
