WCSM Business Analysis Supervisor

Salary: $94,620.00 - $127,248.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number:
Department: Washington Technology Solutions
Division: DIR WCSM
Opening Date: 10/12/2026
Closing Date: 10/25/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
WCSM Business Analysis Supervisor

(IT Business Analyst-Senior Specialist)

About the opportunity:
The Workers' Compensation Systems Modernization (WCSM) Program is a portfolio of projects with the combined task of modernizing L&I's systems and processes. the Department of Labor & Industries (L&I) is moving from a mainframe-centric model to a cloud-first model, creating the ability to introduce new capabilities and enhance existing capabilities more easily in the future. The WCSM Program leadership is located within the WaTech Director's Office, and the day-to-day Program team will be located in WaTech. The majority of project subject matter experts are located within L&I.

The WCSM Business Analysis Supervisor, serves as the BA team's escalation point, mentoring and guiding business analysts to deliver efficient, transparent, and value-driven outcomes that advance the WCSM Program objectives and strengthen trust across L&I and WaTech leadership. This position is responsible for supervising business analysis activities across complex enterprise systems, fostering cross agency collaboration, and ensuring business needs are accurately captured, documented, validated, and translated into actionable requirements.
Duties
Some of what to expect with this role:

• Provide leadership, mentoring, and supervision to personnel on the BA team within the WCSM Program PMO.
• Communicate expectations, complete performance appraisals, and provide professional development opportunities.
• Lead the facilitation of high complexity requirements sessions with executives, product owners, program leaders, SMEs, and technical partners to define enterprise level business, functional, and technical requirements.
• Ensure the creation, refinement, and approval of future state workflows, business rules, and cross system integration requirements.
• Provide guidance on the creation of user stories, acceptance criteria, epics, use cases, process flows, wireframes, and prototypes.
• Identify and resolve requirement conflicts, gaps, and ambiguities by applying analytical methods and conducting focused alignment sessions for impacted parties.
• Perform gap analysis between current manual processes and potential automation solutions.
• Conduct post-implementation reviews (PIRs) to assess the effectiveness of process improvements and system changes, identifying lessons learned.
• Translate complex technical and architectural concepts into clear, actionable information.
• Prepare dashboards, reports, and communication artifacts for business audiences.
• Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.

Qualifications
Here's what we're looking for:

• 10 years of experience of recent information technology related experience performing business analysis functions in each of the following:
  • Elicitation, tracking, and documentation of business and functional requirements.
  • Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials and providing training to customers.
  • Performing as a liaison between business and technical staff.
  • Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.
• The total years of experience must include experience in at least three of the following:
  • Five years of progressive Business Analyst, Product Management, or Project Management experience utilizing Agile and SDLC methodologies to perform elicitation, tracking, and documentation of as-is and to be processes, business requirements, analysis or documentation of technical and functional specifications/diagrams.
  • Five years of progressive experience presenting concise, relevant, and determined findings and requirements that are alignment with industry standards and best practices.
  • Five years of progressive experience leading and facilitating meetings, translating technical information into clear business language, cultivating strong relationships, and navigating challenging discussions involving differing viewpoints.
  • Five years of direct and continuous experience in performing business process analysis, or other closely related IT functions.
  • Five years of experience leading or supporting user acceptance testing (UAT), executing validation processes and tracking defect resolution.
• Five years of experience supervising or leading teams. This experience must include each of the following:
  • Assigning and reviewing work completed by others.
  • Conducting performance reviews of team members and addressing performance issues.
  • Coaching team members to enhance skills
• Demonstrated proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, Co-Pilot, SharePoint, Teams).
• A bachelor's or higher degree involving a major study in information system technology, computer science, business administration, public administration, marketing or allied field may substitute for up to four years of required experience.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others

Preference may be granted to applicants with the following:

• Master's degree involving a major study in information system technology, business, public administration, computer science, or allied field.
• Certification in Business Analysis (e.g., Certified Business Analysis Professional (CBAP), Six Sigma Green Belt, Black Belt Certification or SAFE Agile.
• Experience with Cloud, Data, Customer Relationship Management (CRM) solutions, or Claims implementations.
• Experience with system modernization efforts or decommissioning.
• Experience with user experience design and customer-centered design.
• Additional preferred experience: Business Analytics, Data Conversions, Enterprise Architecture framework, Data Governance framework, Data Architecture framework, Artificial Intelligence (AI) tools and systems.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power Business Intelligence (BI), Tableau, or similar platforms.
• Familiarity with PROSCI (Change Management) or equivalent organizational change management (OCM) familiarity.

Supplemental Information
Telework: This position is approved for telework. However, the incumbent must be onsite in our Olympia, WA office ten days per month, or as requested by the supervisor.

What WaTech offers:

As an employee of WaTech, you'll have access to an outstanding that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country's most , we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

Additional information about this role:

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment.

How to apply:

Applications for this recruitment will be accepted electronically. Please select the large "apply" button at the top of this announcement. In addition to completing your online application, please also include the following attachments:

• A current resume detailing your applicable experience, training and/or education.
• A letter of interest highlighting how your experience aligns with the outlined job posting.

Top candidates will be asked to provide a list of their professional references with contact information.
Reminders:

• A real person is reviewing your application material. It is in your best interest to complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days.
• Applications with missing or incomplete fields, or supplemental question responses such as "see resume" may be considered incomplete and removed from consideration.

Recruitment process:

The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date. It is to the applicant's advantage to apply as early as possible.
WCSM is a new program with multiple openings expected over the coming months. Each job posting has a separate applicant pool. Applicants who wish to be considered for more than one role must apply to each applicable posting.
The salary range reflected above reflects the full potential for this position. The base pay offered to the selected candidate will consider the candidate's specific qualifying experience and internal equity of the existing team.

Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to

If you'd like to request an accommodation for any part of the selection process, or to receive the application material in an alternate format, please contact Human Resources at (360) 407-8242 or . Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washingt