Bachelor's degree in Mechanical, Electrical, Manufacturing, Quality, Industrial Engineering, or related field.
Minimum 3 years of experience in automotive engineering, quality, warranty, or related functions.
Experience in an automotive OEM or Tier 1 supplier environment.
Strong hands-on troubleshooting and failure analysis skills.
Knowledge of structured problem-solving methods and automotive quality tools.
Proficient in technical writing, presentations, project management, and Microsoft Excel and PowerPoint.
Willingness to travel domestically 25-40% for OEM support.
Responsibilities
Provide technical support for escalated warranty concerns.
Lead component teardowns and failure analysis.
Utilize claim data and field reports to guide investigations.
Coordinate with cross-functional teams for investigations.
Document findings and recommend corrective actions.
Serve as a technical liaison for warranty issues.
Manage timing and deliverables for warranty investigations.
Benefits
Opportunity to work closely with major automotive OEMs like Ford, Stellantis, and GM.
Hands-on troubleshooting experience at assembly plants.
Engagement in high-impact, complex problem-solving.
Exposure to cross-functional collaboration across engineering and quality teams.
Professional development through project management and technical reporting.
Full Job Description
Descripción del puesto
Position Summary
The Warranty Product Support Engineer provides technical escalation and project support to the Warranty organization. The role partners with customer-facing Warranty Engineers, who retain ownership of day-to-day warranty management, claim analysis, and OEM communications for Ford, Stellantis, and General Motors programs.
This role supports escalated, high-impact, recurring, or technically complex concerns by coordinating teardowns and investigations, connecting the Warranty organization with internal technical teams, troubleshooting issues at OEM plants, and coordinating corrective actions through validation and closure. Essential Responsibilities Technical Warranty Support & Investigation
Provide technical support to Warranty Engineers for escalated, complex, high-impact, or recurring concerns.
Lead or coordinate component teardowns, failure analysis, and returned-part evaluations.
Use claim data, field reports, dealership feedback, returned parts, and technical findings provided by Warranty Engineers to focus investigations.
Coordinate investigations with Product Engineering, Manufacturing, Quality, Supplier Quality, Purchasing, suppliers, and external laboratories.
Document findings, risks, recommended actions, validation results, and lessons learned.
Identify systemic or emerging concerns and support warranty-cost and reliability improvement actions.
Engineering Liaison & Complex Problem Solving
Partner with Product Engineering to develop a practical understanding of product design fundamentals, intended function, interfaces, and common failure modes.
Use this product knowledge to help Warranty Engineers frame field concerns, organize available evidence, and determine the appropriate investigation path.
Serve as the initial technical liaison for warranty concerns and engage the appropriate Product Engineers or other technical specialists when deeper design expertise is required.
Lead structured problem solving for escalated or difficult issues when root cause is unclear or cross-functional coordination is required.
Drive containment, root cause, corrective action, validation, and effectiveness reviews to sustainable closure.
Provide Warranty Engineers and leadership with clear updates on risks, investigation status, technical conclusions, and recommended customer communications.
OEM Plant & Field Support
Travel to Ford, Stellantis, and General Motors assembly plants and other customer locations to support escalated quality and warranty concerns.
Perform hands-on troubleshooting of suspect components, assemblies, and vehicle systems with OEM and internal technical teams.
Support containment, launch, production, and escalation activities while minimizing customer disruption.
Document plant findings and coordinate follow-up actions through resolution.
Warranty Program & Project Management
Manage timing, actions, deliverables, and closure for assigned warranty investigations and improvement projects.
Coordinate cross-functional owners and escalate timing, resource, or technical risks when needed.
Support Warranty Engineers with customer presentations, executive updates, business reviews, and warranty recovery analyses as needed.
Capture lessons learned and improve teardown, investigation, escalation, and reporting processes.
Requisitos
Required
Bachelor's degree in Mechanical, Electrical, Manufacturing, Quality, Industrial Engineering, or a related technical field.
Minimum 3 years of experience in automotive engineering, quality, warranty, manufacturing, product engineering, customer quality, or a related function.
Experience in an automotive OEM or Tier 1 supplier environment.
Strong hands-on troubleshooting, failure analysis, root cause investigation, and cross-functional coordination skills.
Knowledge of structured problem-solving methods and automotive quality tools.
Strong technical writing, presentation, project management, and Microsoft Excel and PowerPoint skills.
Ability to travel domestically approximately 25-40% to support OEM plants and investigations.
Preferred
Experience supporting Ford, Stellantis, and/or General Motors programs and OEM assembly plants.
Experience with warranty teardowns, returned-part analysis, customer escalations, and corrective action implementation.
Experience with electromechanical, electrical, electronic, locking, access, or automotive mechatronic products.
Knowledge of APQP, PPAP, DFMEA, PFMEA, Control Plans, MSA, SPC, and IATF 16949.
Six Sigma or equivalent problem-solving certification; experience with warranty analytics or reliability methods.
About Strattec Security
Strattec Security is a manufacturer of automotive locks and keys. The company was founded in 1995 and is headquartered in Milwaukee, Wisconsin. Strattec operates through two business segments: Access Control and Power Access. The Access Control segment produces locks and keys for automotive manufacturers, including General Motors, Ford, and Fiat Chrysler. The Power Access segment produces power access systems for automotive manufacturers, including keyless entry systems and push-button start systems. Strattec sells its products worldwide through a network of dealers and distributors.
