Auto req ID: 62685
Title: Warranty Parts Return Lead
Job Function: Customer & Dealer Operations
Location: JUNEAU
Workplace Category: Onsite
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
Shift: SHIFT1 Job SummaryThe Warranty Parts Return Lead is responsible for managing the end-to-end warranty parts return process to ensure timely recovery, evaluation, and disposition of defective components. This role drives compliance with warranty policies, supports root cause investigations, and collaborates with cross-functional teams to improve product quality, reduce warranty costs, and enhance customer satisfaction.
They are responsible for overseeing the collection, tracking, analysis, shipment, and disposition of warranty-returned parts while ensuring compliance with warranty policies and supporting quality improvement initiatives. The role often serves as the primary liaison between dealers, service teams, logistics providers, engineering, quality, and suppliers regarding returned warranty components.
Job ResponsibilitiesWarranty Parts Return Operations- Manage daily warranty parts return activities and workflows.
- Ensure returned parts are received, inspected, documented, and processed according to company policy.
- Coordinate shipment and tracking of warranty-returned components from dealers, distributors, and service locations.
Quality and Failure Analysis Support- Collaborate with Quality, Engineering, and Technical Service teams to support failure investigations.
- Review returned parts for trends, emerging issues, and recurring failures.
- Assist in identifying root causes and corrective actions.
- Support field quality and supplier recovery initiatives through returned-part analysis.
Dealer and Customer Support- Provide guidance to dealers and service personnel regarding return procedures and documentation requirements.
- Resolve warranty return discrepancies and shipping issues.
- Support training and communication related to warranty return policies and system updates.
Logistics and Compliance- Coordinate with carriers and logistics providers to ensure timely and cost-effective movement of parts.
- Ensure compliance with hazardous material, shipping, and regulatory requirements.
- Maintain accurate documentation and audit records.
Reporting and Continuous Improvement- Prepare dashboards and reports on warranty return performance, trends, and recovery activities.
- Analyze data to identify process improvements and cost reduction opportunities.
- Lead initiatives to streamline warranty return processes and improve accuracy and efficiency.
Education RequirementsHigh School Diploma or Equivalent Required
Education SpecificationsBachelor's degree in Business, Supply Chain, Engineering, Quality, Automotive Technology, or related field preferred.
Experience Requirements- 3-5+ years of experience in warranty administration, parts operations, quality, logistics, or automotive service.
- Experience with warranty claims systems (As400 and/or SAP)
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in Microsoft Excel, Power BI, and reporting tools.
- Ability to lead cross-functional teams and manage multiple priorities.
Key Competencies- Leadership and team coordination
- Warranty policy knowledge
- Root cause analysis
- Data analytics and reporting
- Process improvement
- Dealer/customer relationship management
- Attention to detail and compliance
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more.
Direct Reports: Yes
Travel Required: 0 - 10%
Pay Range: $81,200 - $126,000 Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is eligible for domestic relocation assistance (within posted country) 
