3+ years experience in warehouse operations, quality management, or a related field.
Strong data analysis skills to extract data and deliver conclusions independently.
Proficient in using AI tools for data processing and automation.
Ability to automate repetitive tasks and codify them into reusable processes.
Quick learner of new AI tools relevant to business applications.
Strong communication skills to present issues and drive corrective actions.
Proficient in English, both verbal and written.
Responsibilities
Produce, validate, and analyze data for quality management.
Establish early-warning systems for operational quality and risk.
Conduct inspections and deliver prioritized corrective action reports.
Identify discrepancies between on-site conditions and system data.
Provide quality improvement recommendations and verify their implementation.
Benefits
401(k) plan
Dental insurance
Health insurance
Paid time off
Vision insurance
Full Job Description
Warehouse Quality Control (QC) Specialist
Location: Chicago, IL area / Atlanta, GA area (one position per location)
Position Overview
This role is responsible for identifying, flagging, and tracking to closure the operational quality and risk issues across the warehouses in the assigned region. The position is highly data-driven: its core work is to surface risk through the production and analysis of data. It does not carry warehouse operations execution responsibilities and does not directly manage warehouse floor staff.
Key Responsibilities
1. Data Production: Planning, Validation, and Analysis
Proactively expand and build the data sources required for quality management, converting on-site conditions that were previously unobservable into data that can be collected on an ongoing basis.
Own the accuracy of data and the consistency of data definitions.
Conduct data-based analysis, diagnosis, and root-cause identification of quality and risk issues.
Build and maintain quality monitoring dashboards and analytical models.
2. Quality and Risk Early Warning
Own early-warning responsibility for operational quality and risk across the warehouses in scope.
Establish and maintain a tiered early-warning and escalation mechanism.
Track reported issues through to closure, using data to verify whether problems have actually been resolved.
3. On-Site Inspection
Conduct on-site inspections against established standards and deliver inspection reports with supporting evidence and prioritized corrective actions.
Focus on identifying discrepancies between actual on-site conditions and system data, and convert such discrepancies into metrics that can be monitored on an ongoing basis.
4. Quality Improvement
Deliver quality improvement recommendations and drive their implementation. Execution is owned by the operations team; this role is responsible for verifying outcomes.
Qualifications
3+ years of experience in warehouse operations, quality management, or a related field.
Strong data analysis skills, with the ability to independently extract data, perform analysis, and deliver conclusions.
Uses AI tools as a standard part of daily work, applying AI to data processing, analysis, report generation, and process automation.
Able to convert repetitive monitoring and analysis work into automated or AI-driven processes, and codify them into reusable rules and methods rather than relying on repeated manual effort.
Open to new AI tools and ways of working, with the ability to learn quickly and apply them to real business scenarios.
Strong communication skills, with the ability to clearly present issues to warehouse supervisors and regional management and drive corrective action.
Proficient in English, verbal and written.
Preferred Qualifications
Proficiency in Mandarin Chinese (listening, speaking, reading, and writing).
Software development skills.
Hands-on experience building AI agents, knowledge bases, or process automation.
