University degree with 3 years of relevant experience or 7 years of related experience without a degree
Minimum 2 years of managerial experience
Strong understanding of fulfilment operations and logistics
Proven track record in driving operational improvements
Ability to lead and inspire diverse teams
Responsibilities
Lead daily fulfilment operations to ensure efficient goods flow
Maintain and optimize capacity plans for product availability
Implement new technologies and operational improvements
Collaborate with internal and external partners for cost-effective fulfilment
Ensure compliance with health, safety, and environmental regulations
Drive the Customer Fulfilment Sustainability agenda
Foster a safe and inclusive work environment
Benefits
Generous paid time off, holiday, and sick time
WiselyPay - access earned wages up to two days early
Paid parental leave (up to 16 weeks)
Tuition discounts for KinderCare
Retirement and bonus plans
Co-worker discounts, meal deals, and referral bonuses
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans for those working a minimum of 20 hours per week
A fun and inclusive work environment
Full Job Description
Job ID: 373097
Date posted: 19/10/2026
Lead the end-to-end daily running fulfilment unit operations. Lead, coach and develop the operational teams, as well as ensure performance with high quality at lowest possible costs and the customer in focus, keeping an everyday safe, sustainable and healthy work environment in mind. What you'll be doing day to day The Fulfilment Operations Manager contributes to a seamless customer experience by securing a safe, efficient, and customer-centric goods flow process that enables exceptional product availability and order fulfillment at the lowest possible cost. This role leads daily fulfilment operations, drives continuous improvement, and strengthens partnerships that support long-term sustainable business growth. • Lead and secure an efficient, high-quality goods flow process across inbound, replenishment, warehousing, order fulfillment, and outbound operations. • Maintain and optimize a living capacity plan that ensures strong product availability, accurate replenishment, and timely customer order fulfillment. • Implement operational improvements, new technologies, and modern ways of working to enhance efficiency and elevate both the customer and co-worker experience. • Collaborate closely with Fulfilment Integration, Unit Management, support functions, and external transport/service providers to secure cost-effective end-to-end fulfilment. • Strengthen communication with inbound and outbound transport planning teams to optimize delivery performance and goods availability. • Ensure all fulfilment operations comply with IKEA standards, the IKEA Code of Conduct, and local laws related to health, safety, security, and environmental regulations. • Lead and support the implementation of the Customer Fulfilment Sustainability agenda, taking actions to reduce environmental impact and enable long-term sustainable profitability. • Contribute to the development and execution of local business and logistics action plans, aligning operational goals with broader unit strategies. • Lead, coach, develop, and inspire a high-performing Fulfilment Operations team, driving competence development, performance culture, and succession planning. • Foster an inclusive, values-driven, and safe work environment that embraces diversity, ensures well-being, and strengthens the IKEA culture. Together as a team We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA! Apply now! JOB TYPE: Permanent, Full-time BENEFITS ELIGIBLE: Yes HOURS: Retail environment, must have open availability Monday through Sunday 5:00AM to 10:00PM MOBILITY SUPPORT: Yes, Domestic At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! • Generous paid time off, holiday and sick time • WiselyPay - get earned wages up to two days early • Paid parental leave (up to 16 weeks) • KinderCare tuition discount • Retirement and bonus plans • Co-worker discount, meal deal, and referral bonus • Pet insurance program • Education assistance and learning programs • Safety shoe reimbursement • 24/7 telehealth visits • Dental and vision plans • Medical and Rx plans (must work min. 20 hrs/wk) • A fun and inclusive work environment The anticipated posting closing date is on or around 10/26/26. Qualifications • University degree and 3 years of related experience, or minimum 7 years of related experience • Minimum 2 years of managerial experience The starting rate/ salary for this position ranges from 79,873 USD to 114,618 USD and will be based on relevant work experience.
