Minimum one year of automobile sales experience required
Excellent customer service skills essential
Positive attitude with strong team collaboration
Valid driver's license with acceptable driving record
At least 18 years of age
Responsibilities
Assist in setting objectives for sales, profits, and expenses
Analyze sales data and assess portfolios
Attend meetings to recommend sales strategies
Forecast sales metrics and adjust strategies as needed
Support sales consultants in closing deals and enhancing customer satisfaction
Manage training and adherence to company policies
Motivate and evaluate department staff performance
Benefits
Paid Time Off (PTO) for personal relaxation
Clear career growth paths and advancement opportunities
Fertility & Adoption Assistance of up to $10,000
Comprehensive health benefits with HSA and FSA options
Life insurance and a 401(k) with employer match
Paid clothing program for branded apparel
Employee discounts on products and services
Community involvement through the Walser Foundation
Access to an Employee Assistance Program (EAP)
Referral bonuses for candidate referrals
Full Job Description
Compensation: Base Salary: $48K; On-Target Earnings: $90,000 - $120,000+ annually
What You'll Do:
Assist the General Manager and Used Vehicle Buyer in establishing annual and monthly objectives for unit sales, gross profits, expenses and operating profit for the used vehicle department
Assess and analyze sales portfolios and evaluate sales data and reports
Attend managerial and pricing meetings as requested and is able to make recommendations to store buyer for sales and product needs
Forecast and monitor sales metrics while actively makes changes as necessary to ensure goals are met or exceeded
Assist sales consultants closing sales as needed and conduct "Fly-Bys"/TO's on every deal
Follow company rules for safeguarding customer information at all times
Manage the efforts of sales consultants to enhance customer satisfaction rating of the dealership and exceed the minimum standard for Customer Satisfaction Index (CSI)
Work with managers to set sales and gross objectives and increase F&I penetration
Support online customers through the internet sales team
Monitor internet websites daily to ensure accurate display of used inventory with marketing team
Review market analyses and sales reports to determine volume potential and necessary variable pricing adjustments weekly
Give input to develop sales campaigns and advertising to accommodate the goals of the dealership as well as displays, merchandises and promotes used vehicles at all times
Verify that every customer is being offered ancillary products per Walser policy
Insure that titles for trades are collected at the time of sale and verifying that payoff information is correct
Coordinate in store training that relates to used vehicles
Maintain professional appearance
Bid on Trades with V-auto
Build and run lease quotes
Monitor the DMS for appointments and ensure there is a representative available to meet with the customer for the scheduled appointment
Assist with driving all vehicles on the lot, trades, or retrieving vehicles purchased by the company
Train and manage staff in company policies and ensure adherence to all company policies
Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP's as needed and administer annual performance evaluations for staff with thoughtful feedback
Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
Complete employee terminations based on policy violations with HR approval
Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
Coordinate with the Recruiting Department to interview and hire department staff
Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
Ensure Walser service processes and scripts are followed by employees
Support the career and professional development of staff
Lead by example and be an advocate for staff
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
All other duties, tasks and/or projects as assigned
Expected Direct Reports:
Sales Persons
Uphold Walser's Core Values:Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded
What You Bring:
Must be at least 18 years of age
Must have a minimum of one year automobile sales experience
Must have excellent customer service skills
Must have a positive attitude and work well in a team environment
Must have a valid driver's license and acceptable driving record
What's In It For You?
Paid Time Off (PTO) - Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel-on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
Employee Assistance Program (EAP) - Support for personal and professional challenges
Referral Program - Earn referral bonuses for referring talented candidates
