Work with infrastructure, application, cloud, database, middleware, endpoint, and other technology teams to coordinate remediation activities.
Identify tickets that have been incorrectly assigned or that require involvement from multiple support teams.
Help break down complex or multi-team remediation efforts into clearly defined, trackable actions.
Ensure vulnerability tickets contain complete and accurate information, including affected hosts, vulnerability details, ownership, remediation requirements, due dates, exceptions, and status updates.
Follow up with assigned teams to obtain remediation plans, target dates, implementation evidence, and validation of completion.
Coordinate with vulnerability scanning and security teams to confirm whether vulnerabilities have been successfully remediated or require additional action.
Identify recurring ownership, CMDB, assignment-group, asset-management, and process gaps that contribute to overdue vulnerabilities.
Support improvements to ServiceNow workflows, reporting, ticket structures, dashboards, and operating procedures.
Assist with defining and documenting Vulnerability Management roles, responsibilities, escalation paths, service-level expectations, and governance processes.
Develop regular backlog reporting for technology leaders, including aging, ownership, risk severity, remediation progress, blockers, and overdue trends.
Escalate high-risk, significantly overdue, or stalled remediation items through the appropriate management channels.
Support vulnerability exception and risk-acceptance processes where remediation cannot be completed within the required timeframe.
Help establish repeatable processes that can be transitioned to internal team members at the conclusion of the engagement.
Maintain clear documentation of decisions, actions, dependencies, and process improvements.
