3+ years in a supervisory role with leadership and training experience
Bachelor's Degree in Business Administration, Healthcare, or related field preferred
Proficient in verbal and written English
Strong communication skills across all organizational levels
Experience in training and development in new business settings preferred
Creative problem-solving abilities
Strong aptitude for learning software
Responsibilities
Manage daily operations including staffing, scheduling, and payroll
Facilitate communication with client HR for onboarding and compliance
Partner with Recruiting to attract and retain top talent
Understand and deliver on the client's definition of success
Maintain client service plans and execute tasks ahead of schedule
Review monthly general ledger and collaborate on client invoicing
Perform safety audits and work with Training to reduce incidents
Benefits
Opportunity to lead a client-facing team in healthcare operations
Engagement in a culture of care and professionalism
Collaboration with internal departments and clients
Focus on personal and team development through training
Proactive approach to client satisfaction and service excellence
Full Job Description
The VPNE Healthcare Operations Manager is a client facing role focused on managing the operational day to day necessities, including staffing, payroll, training and performance. Reporting to the General Manager or Site Director, this role will be fully engaged in the administration and execution of our healthcare support services program in conjunction with client needs and expectations while building and fostering a culture of care, support, and professionalism. Responsibilities
Manage the day to day operations to include staffing, scheduling, payroll, team member relations issues and concerns, etc.
Facilitate communications with the client HR team to ensure onboarding and paperwork compliance with orientation scheduling
Partnering with Recruiting and the People teams to attract and retain impressive people who provide exceptional service as well as performance management and team member relations needs and concerns
Understand "Client's Definition of Success," deliver it and present it in very impressive manner at every opportunity
Proactively work to anticipate and deliver clients expectations
Work with the client to ensure ongoing hospital compliance of policies
Maintain client service plans and execute tasks ahead of schedule
Review general ledger monthly, work with VPNE Director to generate client invoices, and work with Finance to ensure client packages meet clients' deadlines
Consistently maintain high service levels that exceed client needs
Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents
Serve as point of contact for any customer complaint/team member recognition and ensure customer satisfaction
Ensure evaluations/reviews are proactively done on all VPNE healthcare team members
The Healthcare Operations Manager will lead by example through:
Professionalism and Integrity
Sharp presentation
Strong organization and work ethic
Excellent communication
Coaching with kindness
Team Leadership
Collaboration with other internal department and client(s)
The successful Healthcare Operations Manager will have the following skills and qualifications: Years of Experience: At least 3+ years of professional work experience in a supervisory role that requires leadership and training in a business setting Language Skills: Proficient in English both verbally and written Preferred Education Requirements: Bachelor's Degree in Business Administration, Healthcare, Business or a related major and/or experience to match Requirements:
Supervisory experience with a leadership first attitude
Strong communication abilities to all levels of organizations both internally and externally
Training and development experience in new business settings preferred
Creative approach to problem solving
Strong aptitude for learning software
Ability to organize and prioritize tasks
Must be proactive, positive, and responsive with a genuine interest in the business development
Impeccable guest service skills with a proven track record in problem-solving
