Job Title: VP Tech Infrastructure
Position Location: Raleigh, NC. Hybrid position, must live locally.
Job Summary:The VP Tech Infrastructure defines, leads, and executes the organization's technology infrastructure strategy and engineering, with a strong emphasis on a Cloud-First approach - working closely with CIO and other leaders in supporting Coastal's digital first strategy. This position will lead the modernization, transformation, and optimization of the technology ecosystem, ensuring infrastructure capabilities are scalable, resilient, secure, cost-effective, and aligned with the organization's long-term business objectives.
The VP will drive the evolution from traditional, infrastructure-centric operations toward modern cloud-first architecture, leveraging cloud platforms, automation, Infrastructure as Code (IaC), modern networking, and emerging technologies.
This role leads the strategy, architecture, engineering, and operations of enterprise infrastructure, cloud migration, Microsoft applications, and office productivity tools. By ensuring high system availability, proactive maintenance, and robust security, the VP enables business continuity and operational excellence across the organization.
As a key contributor to the Coastal team, your responsibilities will be:- (30%) Strategic Leadership & Infrastructure Innovation
- Drive the vision and execution of Coastal's technology infrastructure strategy, including cloud migration, automation, and AI integration.
- Lead the design and implementation of secure, scalable, and sustainable systems that align with business goals.
- (15%) Engineering & Architecture Oversight:
- Lead the IT engineering team in building enterprise-grade technology solutions that integrate seamlessly with production systems.
- Enhance network and datacenter performance to ensure reliable access to critical services and data.
- (15%) Systems Operations Management:
- Oversee the Systems and network team to ensure optimal system performance, vendor coordination, and timely issue resolution.
- Act as a liaison between IT, business units, and the PMO to align infrastructure initiatives with organizational priorities.
- (15%) Systems Administration Excellence:
- Guide the systems administration team in maintaining and enhancing Coastal's core banking technical infrastructure.
- Ensure high availability, resilience, and efficiency to support exceptional member service.
- (15%) Governance, Risk & Compliance:
- Champion process improvement and risk mitigation through robust change, release, and incident management.
- Ensure compliance with evolving regulatory requirements and maintain a strong business continuity plan.
- (10%) Vendor & Stakeholder Engagement:
- Build and maintain strategic relationships with internal stakeholders and third-party vendors to ensure alignment, support, and innovation in infrastructure services.
Interested? Here are the qualifications we need to see on your resume:Experience:
- Twelve years of experience with the selection, implementation, operation and support of infrastructure technologies and systems used within an enterprise environment, with emphasis on the following technologies; Microsoft enterprise technologies, Infrastructure and application migration to cloud, servers and workstations, CISCO switches/servers, VOIP technology, SAN/NAS technology, VMware, Web support services and workflow/ticketing/workforce management applications
- At least ten years' management/leadership and staff development experience
- At least five years' experience in transitioning infrastructure applications to cloud such as telephony and other call center technologies.
- Five years of experience in supporting large-scale call center applications.
Education:
- Bachelor's in computer science/technology, business administration, or related field; or comparable experience
Essential cognitive/physical/social requirements of position:Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.
Deadline for Application: All resumes must be received on or before 12/1/2026
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
