About the Role: As a key member of our leadership pipeline, you will:
- Oversee branch operations and implement strategies to enhance customer experience.
- Lead, mentor, and coach employees (tellers, personal bankers, reception) on service expectations, sales conversations, operational accuracy, and professional development.
- Track, monitor and review employee performance. Complete performance evaluations and provide constructive feedback.
- Review schedules, approve PTO requests and approve payroll hours.
- Collaborate with senior leadership to develop and execute strategic initiatives for retail banking.
- Evaluate and monitor current and potential bank products and services to enhance customer relationships and grow core deposits.
- Review opportunities to deepen customer relationships.
- Review and resolve audit and exam findings.
- Process wire transfer requests.
- Assist customers with consumer loan requests.
- Utilize market insights and data analytics to identify growth opportunities and streamline operations.
- Ensure that written policies and procedures are being followed and that back-up support is developed for all major functions.
- Monitor retail operations to maximize efficiency within the department.
- Follow up on escalated customer concerns and help resolve issues in a way that protects both the customer relationship and the bank.
- Foster a culture of innovation, integrity, and customer-centricity.
- Become a security contact - alarms, cameras.
- Assist with ordering foreign currency and gift cards.
- Become a point of contact for customers, calling officer as needed.
- Serve on various committees.
- Other duties as assigned.
What We Are Looking For:
- Proven track record in retail banking, with leadership experience in branch management.
- Strong business acumen, with a focus on sales, customer service, and operational efficiency.
- Exceptional communication and interpersonal skills, with the ability to motivate and influence teams.
- Strategic thinker who thrives in a fast-paced, results-oriented environment.
- Bachelor's degree in business, finance, or equivalent community banking experience.
What We Offer:
- Competitive compensation package and benefits.
- A collaborative and inclusive workplace culture.
- The chance to make a meaningful impact on our customers and communities.
If you are passionate about retail banking and ready to shape the future of Bank of Prairie du Sac, we want to hear from you!
Apply on line with your resume and cover letter detailing your qualifications and vision for retail banking.
