Significant leadership experience in large or complex operations
Demonstrated P&L accountability and financial planning skills
Proven ability to build high-performing teams
Experience in setting operational direction and improving performance
Strong business judgment for high-impact decision-making
Effective communication skills with various stakeholders
Responsibilities
Set and execute operational strategies for growth
Own financial and operational performance metrics
Lead performance across agent, contractor, and brokerage operations
Align resources to meet service expectations
Build and maintain senior-level customer relationships
Partner with various functions to resolve operational challenges
Establish performance expectations and drive corrective actions
Champion a safety-first culture and ensure compliance
Develop senior operational leaders and strengthen accountability
Identify and implement efficiency improvements
Benefits
Comprehensive medical, dental, and vision coverage
Retirement savings plan
Paid time off
Other company-sponsored programs
Travel opportunities as needed
Full Job Description
VP - Operations, Flatbed Solutions Birmingham, AL
The OpportunityCRST is seeking a VP - Operations to lead operational performance and execution across our Flatbed Solutions business. This is a highly visible executive leadership opportunity with direct accountability for financial results, service delivery, resource utilization, safety, and organizational effectiveness.
You'll set operational direction, lead through senior leaders, and ensure the business has the people, capacity, and processes needed to support customer commitments and ambitious growth objectives. Working closely with commercial and functional leaders, you'll strengthen operational performance, support the expansion of our agent, contractor, and brokerage network, and identify opportunities to improve efficiency and scalability. Success in this role requires a leader who can balance long-term growth strategy with disciplined execution while building a culture of accountability, safety, and continuous improvement.
How You'll Work
Location: Onsite in Birmingham, AL
Compensation: Competitive executive compensation package, including eligibility for an annual incentive bonus. Additional details will be discussed with qualified candidates during the interview process.
Benefits: Comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and other company-sponsored programs.
Travel: As needed to support business operations and customer needs.
What You'll Do
Set and execute operational strategies that support business priorities, customer commitments, and sustainable growth
Own financial and operational performance, including P&L results, revenue, cost management, productivity, utilization, and profitability
Lead operational performance across agent, contractor, and brokerage operations, ensuring reliable execution and consistent customer service
Align people, equipment, freight demand, and operational capacity to support service expectations and financial goals
Build and maintain senior-level customer relationships, leading business reviews, operational discussions, and improvement initiatives
Partner with sales, finance, maintenance, safety, and other functions to align priorities and resolve operational challenges
Establish clear performance expectations, monitor results, and drive corrective actions to address service gaps and operational risks
Champion a safety-first culture and ensure compliance with regulatory requirements, company policies, and customer standards
Lead, coach, and develop senior operational leaders while strengthening accountability, leadership capability, and succession readiness
Identify and implement improvements that increase efficiency, service reliability, scalability, and financial performance.
What Great Looks Like
Financial and operational results consistently support business objectives and long-term profitability
Customers receive reliable, high-quality service, with operational challenges addressed proactively
Resources and capacity are effectively aligned with customer demand and business priorities
Senior leaders take ownership of performance, develop strong teams, and execute against clear expectations
Safety, compliance, and operational discipline are embedded throughout the organization
Continuous improvement efforts deliver measurable gains in efficiency, service, and financial performance.
What You Bring
Bachelor's degree or equivalent combination of education and relevant experience
Significant leadership experience overseeing large or complex operations
Demonstrated P&L accountability, including budgeting, financial planning, cost management, and performance improvement
Proven ability to lead through multiple levels of leadership and build high-performing teams
Experience setting operational direction, allocating resources, and improving performance across complex operations
Strong business judgment with the ability to make high-impact decisions involving financial, operational, customer, safety, and organizational priorities
Ability to communicate strategy, expectations, and business results effectively with employees, customers, and executive leaders.
Going the Extra Mile
Master's degree
Executive or senior leadership experience within transportation, logistics, or a related operational environment
Experience leading operations across multiple locations, regions, or business segments
Experience leading organizational change, operational transformation, or large-scale process improvement
Experience managing senior-level customer relationships and complex service commitments.
Core Values
Safety at the Core of All We Do
Integrity in Every Decision and Action
Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.
