The Position

Liberty Mutual Investments (LMI) is seeking an experienced operations and controls professional to join our Investment Operations function as Vice President, Operational Excellence. This is a newly created, high-impact role purpose-built to assess and strengthen the health of daily operations across the full investment operations platform.

This role serves as the function’s first-line lead for operational health — responsible for evaluating operational risk, testing the effectiveness of the controls designed to mitigate that risk, identifying process and control gaps, and driving their remediation to closure across all operating teams: Treasury Services, Cash & Trade Operations, Derivatives Operations, Loan Operations, Alternatives Operations, Shared Services, and Investment Accounting Operations. The role reports to the Head of Investment Accounting Operations, with its function-wide mandate sponsored by the Head of Operational Strategy & Delivery.

Beyond assessment, the role owns the operational KPI and metrics framework and the operational-health reporting that informs functional governance, and partners closely with Strategy & Execution’s Transformation team to convert findings into durable, delivered fixes.

This is a first-line operational-excellence role embedded in the business; it coordinates with — and is distinct from — second-line Risk and Internal Audit, and does not provide independent assurance. The ideal candidate is a skilled collaborator who understands the downstream impact of operational decisions and can influence peer teams without direct authority. This is a high-impact individual contributor role with the opportunity to grow into a people management capacity as the function scales.

Key Responsibilities

• Operational Risk & Control Self-Assessment (RCSA)
  • Design and run a recurring, first-line risk and control self-assessment across all seven operating teams, producing a current-state view of where daily execution is fragile
  • Maintain a living map of operational risks, the controls intended to mitigate them, and the residual risk that remains after those controls
  • Bring an industry-aware lens to what strong operational controls look like across asset classes and lifecycle stages
• Control Effectiveness & Gap Remediation
  • Test whether controls are operating as designed
  • Identify process and control gaps, prioritize them at the function level based on risk, and own them through to closure
  • Trace the upstream root causes of downstream breaks and not-in-good-order conditions, championing systemic, durable fixes over one-off corrections
  • Document assessment evidence
• Metrics, KPIs & Operational-Health Reporting
  • Own the operational KPI framework and the run-state operational-health reporting that feeds functional governance forums
  • Translate operational data into a clear, decision-ready view of functional health for senior leadership
  • Align metrics and definitions consistently across teams and systems of record
• Transformation & Product Partnership
  • Serve as the demand-side partner to Strategy & Execution’s Transformation team, converting diagnosed gaps into a prioritized remediation backlog
  • Coordinate with Product Owners to ensure product backlogs reflect operations requirements and priorities
  • Ensure delivered solutions close the underlying operational risk rather than addressing symptoms
  • Identify and advance automation and process-improvement opportunities, including practical application of AI tooling
• Governance, Escalation & Second-Line Coordination
  • Run the operational-health governance routine (chaired and sponsored by the Head of OS&D), presenting current-state assessment, open gaps, and remediation status with items assigned to process owners and dates
  • Proactively raise operational risks, process concerns, and stakeholder impacts in a constructive, solutions-oriented manner
  • Coordinate with second-line Risk and Internal Audit to align scope and avoid duplication of assurance activity
• Cross-Functional Collaboration & Partner Performance
  • Serve as a trusted operational partner and subject-matter expert across investment, accounting, technology, data, and treasury teams
  • Assess the operational performance of external service providers through a risk-and-control lens
  • Communicate process changes, improvement initiatives, and strategic priorities clearly to senior stakeholders

• Education
  • Bachelor’s degree in finance, Business, Accounting, or a related field
  • Advanced degree (e.g., MBA) a plus
  • Relevant risk/controls or process-improvement certifications (e.g., Lean Six Sigma) preferred but not required
• 10+ years of experience in investment operations, financial operations, or operational risk and controls, ideally within an asset manager, insurer, alternative investment firm, or comparable institutional investment platform
• Demonstrated experience in operational risk assessment, control design and effectiveness testing, or RCSA-type programs
• Strong understanding of the investment operations lifecycle across multiple asset classes — including loans, derivatives, alternatives, and cash/treasury
• Experience defining and operating metrics and KPIs and translating operational data into governance-ready reporting
• Familiarity with loan administration and accounting systems, IBOR and ABOR environments, and how data flows across a multi-system operations infrastructure
• Highly effective collaborator with proven experience influencing peer teams without direct authority in a matrixed organization; able to raise risks and represent stakeholder perspectives in a constructive, solutions-oriented manner

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco