Vice President of Operations
Lead the People Who Deliver Excellence.

We9re looking for an exceptional Vice President of Operations to help lead our next stage of growth.

This isn9t a desk job. It9s a field leadership role for someone who thrives where the work happens-coaching leaders, building relationships, solving problems, and creating operational excellence across every market we serve.

If you9re passionate about developing people, driving accountability, and building organizations that perform at the highest level, we9d love to meet you.
What You9ll Do

As our Vice President of Operations, you9ll serve as Verde9s senior field operations leader, partnering closely with our Chief Operating Officer to execute the company9s operational strategy across every region.

You9ll directly lead Operations Directors, Managers, and Supervisors while ensuring our customers receive consistent, high-quality service and our teams have the leadership they deserve.

Approximately 75% of your time will be spent in the field, working alongside our leaders and customers to turn strategy into measurable results.

You9ll be responsible for:
Building Great Leaders

• Coach, mentor, and develop Operations Directors, Managers, and Supervisors through regular one-on-ones and leadership meetings.
• Recruit, hire, and retain exceptional operational leaders.
• Build succession plans that strengthen Verde9s future.
• Foster an engaged, inclusive, and high-performing leadership culture.

Driving Operational Excellence

• Execute company-wide operational standards established by the Governance Team and COO.
• Ensure consistency across staffing, onboarding, quality inspections, training, route cards, and service delivery.
• Identify execution gaps and work directly with field leaders to solve them.

Leading in the Field

• Conduct Leadership Visit Reports, Joint Inspections, and quarterly operational audits.
• Support major customer implementations, acquisitions, and operational transitions.
• Partner with Sales during RFP walkthroughs and operational planning.
• Serve as the executive operational leader during critical customer situations.

Strengthening Customer Partnerships

• Build and maintain executive-level relationships with Verde9s largest customers.
• Support Quarterly Business Reviews.
• Coach Operations Directors on customer engagement and long-term relationship management.

Owning Business Performance

• Partner with Finance to deliver regional financial performance.
• Support staffing strategies, labor planning, and operational budgeting.
• Utilize operational dashboards, HeySage, ADP, and reporting tools to drive accountability and continuous improvement.

Our Core Values Guide Everything We Do
Safety

We are stewards of each other9s mental and physical well-being.

You9ll champion a safety-first culture by partnering with EHS, holding leaders accountable, supporting ongoing training, and driving our goal of zero preventable incidents.
Sustainability

We prioritize eco-friendly solutions.

You9ll help ensure Verde9s sustainability initiatives are consistently executed across every operation while partnering with Procurement and Operations to deliver environmentally responsible solutions.
Social Impact

We elevate diversity and give back.

You9ll champion Verde9s Mission, Vision, and Core Values while mentoring future leaders, supporting our Emerging Leaders Program, and building inclusive, engaged teams.
Awesomeness

We bring the Verde Vibes to life.

You9ll inspire accountability, celebrate wins, remove barriers, and create an environment where people enjoy coming to work while delivering exceptional service.
What Success Looks Like

You9ll be responsible for delivering measurable operational performance across every region you lead, including:

• Strong financial performance through labor and budget management
• Joint Inspection scores averaging 4.0 or higher
• Customer Satisfaction (CSAT) scores averaging 4.0 or higher
• Gallup Q12 Employee Engagement scores averaging 4.0 or higher
• Maintaining a Total Recordable Incident Rate (TRIR) below 1.0

What You Bring

• Bachelor9s degree preferred or equivalent executive leadership experience
• 8+ years of progressive operations leadership in multi-site service organizations
• Proven success leading leaders across multiple geographic regions
• Strong financial and P&L management experience
• Demonstrated ability to build, coach, and develop high-performing leadership teams
• Executive-level customer relationship experience
• Exceptional communication, coaching, and strategic leadership skills
• Proficiency with Microsoft Office and operational technology platforms
• OSHA 10 certification (or ability to obtain before start)
• Willingness to travel approximately 75%, including extended travel during customer transitions and acquisitions