Main purpose of the VP of Operations, Logistics/Fulfillment role:Revolve is looking for an experienced VP of Operations to lead and scale operations across e-commerce and retail. Reporting to the Chief Logistics and Customer Operations Officer, this leader will oversee warehouse, fulfillment, inventory, and retail operations while driving operational excellence, efficiency, and scalability. The ideal candidate is a strategic, data-driven leader who is comfortable directing day-to-day operations while developing high-performing teams. The leader will bring a strategic lens to scaling the processes and capabilities needed to support continued growth.
Major Responsibilities:Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Lead warehouse operations, delivering best-in-class performance, productivity, and accuracy.
- Oversee e-commerce operations including order processing, fulfillment, shipping, returns, and reverse logistics.
- Manage retail fulfillment and facilities.
- Lead operational growth initiatives across REVOLVE, FWRD, and retail. Building scalable operational processes that support continued company growth.
- Develop operating plans to support peak periods, launches, and business growth.
- Refine and monitor operational KPIs and service levels
- Drive process improvement, standardization, automation, and scalability.
- Optimize operational systems and integrations
- Establish operating procedures, controls, and business continuity plans.
- Own inventory operations across distribution, e-commerce, and retail.
- Partner with Merchandising, Planning, and Finance to support inventory and business plans.
- Partner with store leadership on inventory, receiving, transfers, and facilities.
- Develop and manage operating budgets and forecasts.
- Drive efficiency through productivity, labor efficiency, inventory management, and process improvement.
- Travel as needed to distribution and retail locations.
Required Competencies:To perform the job successfully, an individual should demonstrate the following competencies:
- Strategically oriented with the ability to effectively direct day-to-day operations and build solutions that scale.
- Sets high standards and clear goals, drives execution, and has a strong bias toward action.
- Uses data to drive decisions and efficiency, with strong problem-solving skills and a focus on root causes.
- Proven ability to scale growing operations and multiple facilities while effectively navigating changing priorities and complexity.
- Strong people leader and communicator who builds effective teams and relationships across the organization.
- Brings intellectual curiosity, embraces new challenges, and proactively identifies opportunities for improvement.
- Built high-performing teams and effectively led through growth and change.
Minimum Qualifications: - BA/BS required
- 15+ years progressive operations experience; primarily in ecommerce warehousing, fulfillment, and facilities management. Including senior-level responsibility for large-scale operations.
- Demonstrated experience driving productivity, process improvement, automation, and cost efficiencies.
- Experience developing and managing operating budgets, forecasts, and performance metrics.
- Proven track record of building and leading high-performing teams and developing operational leaders.
- Experience leading high-volume e-commerce, retail, distribution, or fulfillment operations.
- Proven experience scaling operations, including oversight of multiple facilities and/or locations.
- Strong knowledge of warehouse operations, fulfillment, inventory management, and operational systems.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Preferred Qualifications- Advanced degree preferred
- Experience in a highly customer-oriented organization
- Contemporary or luxury price point
- SQL experience
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.
A reasonable estimate of the current annual salary range is $190k to $220k
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