Own the onboarding process for new clients, ensuring quick value realization from signed IO to launch checks.
Oversee campaign and account planning, ensuring data-driven and executable plans.
Monitor in-flight campaigns for pacing, make-goods, and proof-of-performance to ensure delivery meets expectations.
Provide operational insights to Client Development for client retention and growth, including health signals and campaign results.
Manage day-to-day account servicing and issue resolution through the Customer Success team.
Maintain operational relationships with media owners and inventory partners, overseeing onboarding and issue escalation.
Report on delivery, margin, client health, and operational metrics to the executive team.
Benefits
Health benefits including medical, dental, and vision coverage.
Equity options in the company.
Corporate variable bonus structure with a target of 30%.
Flexible work location options in Boston, Chicago, or New York.
Full Job Description
About the role
Onescreen is looking for a VP of Media Operations to own how every Onescreen client gets onboarded, planned, activated, delivered, and proven. This role owns everything after the sale that gets a client live and keeps every campaign delivering on the Onescreen platform. It runs the Customer Success, Media Planning, and Campaign Operations functions that determine whether Onescreen delivers what it promised, on time, on budget, and at margin. As the operational partner to New Business and Client Development, this role gives New Business the confidence it needs to close deals, and Client Development the results it needs to retain and grow every account.
Key Responsibilities
Own the process that gets a newly won client live and seeing value quickly, from signed IO through booking, creative QA and approvals, trafficking, and launch checks.
Own the operational process for campaign and account planning through the Director of Media Planning, ensuring plans are data-driven, built on the platform, and executable as sold.
Own in-flight monitoring, pacing, make-goods, and proof-of-play / proof-of-performance so every campaign delivers what was sold and clients can see it.
Give Client Development the operational inputs that drive retention and growth: client health signals, campaign results and recaps for QBRs and renewals, and early warning on at-risk accounts.
Own day-to-day account servicing and issue resolution through the Director of Customer Success.
Own operational relationships with media owners and inventory partners: onboarding, availability, booking workflows, SLAs, and issue escalation.
Report delivery, margin, client health, and operational metrics to the CRO and exec team.
Requirements & Qualifications
8+ years in ad operations, media operations, or client services leadership in media, agency, ad-tech, or a platform/services business.
Track record owning campaign delivery, pacing, and reconciliation at scale; hands-on with ad servers, DSP/SSP workflows, and delivery reporting.
Experience building scalable onboarding and ad ops processes, ideally through a services-to-platform transition.
Experience partnering with account management or client development teams on retention and growth.
Experienced managing leaders (Director level), not just individual contributors.
Out-of-home / DOOH, programmatic, or ad tech experience preferred.
Location & Compensation
Location: Boston, Chicago, or New York
Base Salary Range: $200,000 - $225,000 + Corporate Variable Bonus (Target 30%) + Equity & Health Benefits
