The Vice President of Technology & Engineering is an executive leadership role responsible for OTAVA's overall technology vision, engineering execution, infrastructure strategy, and product engineering advancement. This position leads the strategic alignment of Product, Engineering, Site Reliability, Cloud Infrastructure, Security, and Operational Excellence to ensure OTAVA delivers innovative, scalable, secure, and highly reliable cloud and managed service solutions.
The VP of Technology & Engineering serves as the key bridge between product strategy and technical execution, ensuring OTAVA's platforms, systems, and services remain competitive, differentiated, and operationally sound.
ResponsibilitiesStrategic Technology Leadership- Define and execute OTAVA's enterprise-wide technology and engineering strategy.
- Align engineering, infrastructure, product development, and operations with corporate growth objectives.
- Lead the technology roadmap for OTAVA's cloud, infrastructure, security, automation, and managed services portfolio.
- Partner with executive leadership to support long-term innovation, scalability, and profitability goals.
- Evaluate and implement emerging technologies that enhance OTAVA's competitive position.
Product Engineering & Innovation- Serve as the executive liaison between Product Management and Engineering.
- Collaborate with Product leadership to define technical product roadmaps and service architecture.
- Oversee engineering development for new and existing products, integrations, and service enhancements.
- Ensure technical feasibility, performance, scalability, and security of product offerings.
- Support Solution Architects and Sales teams with technical product enablement.
Engineering & Infrastructure Management- Lead and develop engineering, site reliability, and operational teams of 20+ professionals. Oversee:
- Cloud Infrastructure
- Systems Engineering
- Site Reliability Engineering (SRE)
- Automation
- Internal IT systems
- Security and compliance engineering
- Drive operational excellence, service reliability, change management, and incident response.
- Ensure engineering teams meet performance, availability, and customer experience expectations.
- Manage technical escalations and executive-level service issues.
Operational Excellence & Process Improvement- Improve and scale OTAVA's operational frameworks, procedures, and technical processes.
- Drive automation, orchestration, and process efficiencies across infrastructure and engineering environments.
- Establish KPIs and operational metrics related to:
- Uptime
- Service delivery
- NPS
- CSAT
- Revenue retention
- Team productivity
- Manage change control, compliance, and service continuity strategies.
- Balance strategic projects with day-to-day operational priorities.
Financial & Vendor Management- Manage technology budgets including CAPEX and OPEX.
- Oversee vendor relationships and strategic technology partnerships.
- Evaluate vendor performance, costs, and strategic fit.
- Support infrastructure investments, data center planning, and cloud platform optimization.
Leadership & Team Development- Build, mentor, and scale high-performing technical teams.
- Identify required roles, skills, and talent strategies for future organizational growth.
- Establish leadership development, technical training, and succession planning programs.
- Foster collaboration across Sales, Product, Operations, Security, and Customer Success teams.
- Promote a culture of accountability, innovation, and customer obsession.
Customer & Business Alignment- Support executive customer relationships and technical business reviews.
- Strengthen customer trust through reliable, innovative technical solutions.
- Collaborate with client-facing teams to improve customer retention and product adoption.
- Ensure OTAVA's technical capabilities align with customer outcomes and market demand.
Experience- 10+ years of progressive IT, cloud, infrastructure, or engineering leadership experience
- 5+ years in senior leadership (Director or VP level)
- Experience managing global, cross-functional technical teams of 20+ employees
- Proven experience in:
- Cloud infrastructure
- Product engineering
- MSP environments
- Systems architecture
- Vendor management
- Budget ownership
- Experience leading in Agile/Scrum/Iterative development environments
- Deep operational experience across systems, networking, storage, cloud, security, and automation
- Strong customer-facing leadership experience
Knowledge, Skills, and Abilities- Extensive knowledge of:
- Strong understanding of:
- Exceptional strategic planning and organizational leadership skills
- Strong financial acumen
- Excellent communication and executive presentation abilities
- Proven ability to lead technical transformations
- Strong customer engagement and stakeholder management capabilities
- High emotional intelligence and people leadership maturity
Education- Bachelor's Degree or relevant technical certifications required
- BS in Computer Information Technology or related,
CertificationsOne or more relevant industry recognized certifications: MCSA, CCNA, CISSP, CCNET, Comp TIA A+, MTA, ITIL
What We Offer:Competitive base salary ($190 - 240K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.
