VP of Design

Location: San Francisco, CA (5 days/week onsite)
The Role

As VP of Design at Mochi Health, you'll lead the creation of healthcare experiences that feel effortless, trustworthy, and human. You'll build and lead a world-class design team responsible for every patient and provider touchpoint-from our marketplace discovery experience to medication management tools to clinical workflows. This isn't about making healthcare prettier; it's about making it work.

This is a player-coach role (roughly 70% hands-on IC work, 30% management). You'll be partnering closely with Product, Engineering, Clinical, and Operations to ensure design drives strategy. You'll establish design systems, processes, and culture that scale with our rapid growth while maintaining the quality and craft that earns patient trust in a regulated, high-stakes industry.

This is a leadership role for someone who has built and scaled design teams, shipped products people love, and understands that in healthcare, good design can literally change lives.

What You'll Do

Design as a Player-Coach

• Get hands-on in Figma across our patient marketplace, provider tools, pharmacy platform, and clinical workflows-leading by doing, not just directing
• Set design direction while personally owning key flows and interaction design
• Build a design culture that balances speed, craft, and patient-centricity

Build and Scale the Team Driving Design Excellence

• Recruit, hire, and develop a high-performing design team (Product Designers, UX Researchers, Design Systems)
• Create career frameworks, mentorship programs, and growth paths for designers
• Partner with Product and Engineering to facilitate feature needs and timelines

Establish Design Operations

• Build and maintain a scalable design system that enables consistency and speed
• Implement tools, processes, and workflows that let designers focus on solving problems, not navigating bureaucracy
• Define quality standards and design reviews that maintain craft without slowing velocity
• Create metrics and frameworks to measure design impact on business outcomes

What You Bring

Leadership Experience

• 10+ years in product design, with at least 4+ years leading design teams (15+ people), ideally in a player-coach capacity
• Comfortable spending the majority of your time as an individual contributor while still leading a team
• Experience hiring, developing, and retaining senior design talent
• Proven ability to influence executive leadership and drive design-led strategy

Craft & Execution

• Deep expertise in user-centered design, interaction design, visual design, and design systems-and still actively practicing it, not just overseeing it
• Portfolio demonstrating end-to-end ownership of complex, multi-sided products
• Strong understanding of modern design and AI tools (Figma, Claude, prototyping, user testing platforms)
• Experience shipping products that balance user needs with business constraints

Strategic Thinking

• Can translate business goals and user needs into clear design strategy and brand vision
• Comfortable with ambiguity and making decisions with incomplete information
• Data-informed approach to design decisions (qualitative + quantitative)
• Understands how design impacts metrics like conversion, retention, and patient outcomes

Communication & Collaboration

• Exceptional communication skills-can articulate design rationale to technical and non-technical audiences
• Proven ability to build trust and alignment across Product, Engineering, and executive leadership, board members, and external stakeholders

Startup Mindset

• Thrives in fast-paced, high-growth environments where priorities shift
• Comfortable wearing multiple hats and doing the work yourself when needed
• Unafraid to DO as much as LEAD-this role is closer to 70% IC, 30% management

Application Process

1. Application Review - Submit resume, portfolio, and cover letter
2. Recruiter Screen - 30-minute conversation about your background and interest (includes brief logic/probability question)
3. Hiring Manager Screen - 30-minute conversation
4. Portfolio Presentation - 60-minute deep dive into 2-3 case studies with Product/Design leadership
5. Onsite Interview - Conversations with cross-functional leaders and CEO
6. Offer - Typically 2-3 weeks from application to offer

To Apply: Send your resume, portfolio (PDF or link), and a brief note about why you're excited about this role
Life at Mochi

At Mochi Health, we believe you do your best work when you feel your best. From thoughtfully designed perks and healthcare options to high-impact work and real ownership, everything here is built to support you.

Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits

Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create

Profitable and Rapid Growth - We're scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions

High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure
• Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans.

Time to Recharge -Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive.

Wellness First -From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority

Team Socials and Community - We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn't hurt either

Downtown SF HQ - Our San Francisco office is just steps from BART, Muni, and great food. It's designed for deep work and casual collaboration

The base salary for this full-time position ranges from $300,000 to $350,000, in addition to benefits and 20% yearly performance bonus. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
#LI-Onsite

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.