MGM Resorts International

VP of AI-Enabled Hospitality Technology & Guest Services

MGM Resorts International$160K — $200K *
Hospitality & Recreation
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field required.
  • Master's degree preferred.
  • 15+ years of experience in hospitality technology, digital product management, or IT operations.
  • 5+ years in Director-level leadership roles or higher required.
  • Proven track record of leading technology transformations and AI integration.
  • Experience in user-centric digital solutions and hospitality system management.
  • Knowledge in AI economics and optimizing IT operations.

Responsibilities

  • Lead Product, Engineering, and IT Operations teams for Digital Guest Services and Hospitality Technology.
  • Develop and execute an AI-first product roadmap to enhance guest experiences and operational efficiency.
  • Manage technology and product budgets, focusing on advanced platforms and automation.
  • Restructure teams to drive value streams and establish performance metrics for AI-augmented development.
  • Oversee property IT operations, ensuring reliable performance of critical systems.
  • Drive AI adoption and workforce transformations, including upskilling and technology implementation.

Benefits

  • Wellness incentive programs for physical and mental health.
  • Discounts on company hotel, food, beverage, retail, and entertainment, as well as with partners.
  • Free meals in the employee dining room.
  • Free parking on-site.
  • Health and Income Protection benefits for eligible employees.
  • Professional development programs and community volunteer opportunities.
Full Job Description
Las Vegas, Nevada

THE JOB:
The Vice President of Hospitality Technology & Guest Services is a visionary executive reporting to the SVP of Digital & Enterprise Technology, tasked with merging the physical and digital guest experiences through cutting-edge technology and Artificial Intelligence. This role owns the product and engineering strategy for MGM's digital guest service features (digital check-in, digital keys, in-room tech), hospitality technology systems (PMS, POS), and core IT Operations across our properties. The VP AI Enabled Hospitality & Guest Services will drive technological innovation by defining how AI transforms operational efficiency, infrastructure management, and self-service guest products, ultimately optimizing total cost of ownership and delivering unparalleled guest satisfaction.

THE DAY-TO-DAY:
  • Lead Product, Engineering, and IT Operations teams supporting Digital Guest Services, Hospitality Technology, and Property IT Operations.
  • Develop and execute a multi-year, AI-first product roadmap focused on enhancing the guest journey, self-service adoption, and operational efficiency.
  • Own technology and product budgets, shifting investments toward advanced platforms, automation, AI-enabled infrastructure, and observability tools.
  • Restructure teams around value streams, establish performance metrics, and drive AI-augmented product development and operational efficiency.
  • Oversee property IT operations, ensuring high availability, disaster recovery, and reliable performance of mission-critical network, AV, and back-office systems.
  • Lead AI adoption and workforce transformation, including AI lifecycle standards, intelligent automation, employee upskilling, and implementation of secure, compliant next-generation hospitality technologies.

THE IDEAL CANDIDATE:
  • Bachelor's degree required in Computer Science, Engineering, or a related field.
  • Master's degree preferred in a related field.
  • 15+ years of relevant experience in hospitality technology, digital product management, or IT operations.
  • 5+ years of Director-level or higher leadership experience required.
  • Proven success leading large-scale technology transformations and integrating AI into product lifecycles and IT operations.
  • Deep experience designing user-centric digital solutions (e.g., digital check-in) and managing hospitality systems such as PMS and POS.
  • Experience modeling AI economics, rationalizing application portfolios, optimizing TCO, and managing 24x7 IT operations, critical infrastructure, and large-scale vendor implementations.

THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12986

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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