OverviewThe Vice President of Client Success will drive
enterprise retention, expansion of existing business, and long-term customer value creation across multiple client portfolios. If you're ready to lead transformational client success initiatives and make a lasting impact on our business and our clients, we'd love to hear from you!
This is an onsite role in San Antonio, Texas.
ResponsibilitiesThe Vice President partners closely with Sales, Operations, Product, and executive leadership to align customer strategy with enterprise growth objectives.This leader owns the systems, governance, talent strategy, and commercial discipline required to strengthen client partnerships, accelerate Net Revenue Retention, and position Carenet as a strategic healthcare engagement partner.
- Leads the Client Success organization with accountability for customer retention, account growth, and overall client success.
- Develops and executes enterprise Client Success strategies aligned with business growth and customer lifetime value.
- Partners with Sales to establish governance, strengthen account planning, and drive revenue growth within existing clients.
- Oversees customer portfolio performance, including renewals, customer health, adoption, pricing optimization, and expansion opportunities.
- Builds scalable Client Success processes, operating standards, and cross-functional collaboration with Product, Operations, Finance, and executive leadership.
- Leads executive client relationships, strategic account governance, and long-term partnership planning.
- Develops organizational capability through talent management, leadership development, succession planning, and performance management.
- Presents portfolio performance, customer insights, revenue results, and strategic growth initiatives to executive leadership.
Qualifications- Bachelor's degree required; Master's degree preferred.
- 15+ years of progressive experience in Client Success, Customer Experience, Commercial Leadership, or related fields, including executive leadership responsibility.
- Demonstrated success leading large-scale customer organizations with revenue accountability in BPO environment.
- Proven experience delivering retention, expansion, and customer value outcomes across enterprise portfolios.
- Strong commercial, financial, and operational leadership capabilities.
- Ability to travel up to 50% as needed to support client relationships, business objectives, leadership activities, and organizational priorities.
- Recognized industry expert with deep market knowledge and a strong reputation as a thought leader.
- Exceptional executive negotiation, communication, and influencing skills, with the ability to build strong partnerships across leadership teams.
- Proven success in shaping business and growth strategies while leading organizational change and transformation.
- Demonstrated ability to build, scale, and develop high-performing teams, operating models, and organizational capabilities.
- Healthcare, payer, provider, or health services industry experience is strongly preferred.
- Experience managing enterprise customer growth and retention strategies.
- Exposure to customer operating models, digital transformation, or commercial excellence initiatives.
- Willing to work in our San Antonio Office.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
