VP, Client Strategy & Performance

We are seeking an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance, operational improvement, and transformation. This executive will serve as a trusted advisor to senior customer leaders while partnering across operational and service delivery teams. The ideal candidate combines deep Revenue Cycle Management (RCM) knowledge, executive presence, analytical depth, strategic storytelling, and operational leadership, with the ability to translate complex data into clear insights, recommendations, and action. Essential Responsibilities • Lead and develop Customer Partner leaders responsible for strategic customer relationships and performance. • Serve as a trusted advisor to senior executives, providing clear visibility into RCM performance, opportunities, priorities, and strategic initiatives. • Translate complex operational and performance analytics into compelling executive-level narratives and actionable recommendations. • Partner across service delivery, operations, and functional teams to align priorities and drive measurable improvement. • Leverage RCM expertise and industry best practices to guide customer strategy, optimize performance, and advance transformation. • Lead change through influence, building alignment across complex, matrixed stakeholder groups. • Advance customer experience and relationship health, including efforts supporting KLAS and NPS performance. • Develop and strengthen the Customer Partner organization through coaching, accountability, and talent development. Qualifications • Bachelor's degree or equivalent relevant professional experience. • 12+ years of progressive experience, including at least 8 years in leadership or management. • Deep knowledge of healthcare Revenue Cycle Management (RCM) and demonstrated experience driving performance improvement in complex healthcare environments. • Demonstrated success managing complex, executive-level customer or client relationships. • Strong analytical capabilities with experience translating RCM and operational data into strategic business recommendations. • Exceptional executive communication, presentation, and storytelling skills. • Experience leading cross-functional performance improvement, transformation, or change initiatives. • Proven ability to lead and influence across a matrixed organization. The successful candidate will be equally comfortable understanding revenue cycle performance, interpreting complex analytics, identifying the story behind the numbers, and translating those insights into an executive strategy that drives action. For this US-based position, the base pay range is $211,268.66 - $264,085.82 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 30.00% The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.