VP, Claims Casualty - Excess & Surplus Specialty and Commercial Lines

Job Description Summary

Job Description

Key Responsibilities:   

• Leads and manages high level Leaders and specialized claim staff responsible for managing claims of the highest severity and complexity with risk of significant value to the organization, including limits ranging from $1m- $25m and aggregates of $100m for Excess & Surplus and Specialty and $ for Commercial claims.  Provides executive oversight of TPA claim management.  
• Develops and executes on organizational strategies to meet performance goals and provide maximum effectiveness and efficiency in Claim handling. Functions as a corporate representative to identify customer needs and exemplify company policies and philosophies through regular interaction with key customers, industry peers and professional organizations.  
• Strategic leader of Claim Operations for Commercial, Excess & Surplus National Casualty accountable for segments including and not limited to Field Casualty, Workers’ Compensation, Excess and Umbrella, Construction, P&C Programs, Commercial Transportation and Alternative Risks and Ventures Claim organization. Grants authority for resolving claims commensurate with delegated corporate and divisional authority.  
• Partners with the Chief Claims Officer for Commercial Lines and Excess and Surplus strategic and tactical planning; responsible for providing technical claim expertise to domestic and foreign distribution partners as well as Excess & Surplus Underwriting, Product and Pricing leadership and peers to develop and implement new or enhanced claim handling processes/procedures.  Influences "group" business decisions, collaborates in strategic planning and policy development for the company as well as tactical planning for a specific division. Ensures execution of corporate initiatives.  
• Communicates and drives claim performance to achieve individual and team operational results, including customer service, indemnity and expense outcome and strategic alignment with Division goals and objectives. 
• Participates on various industry committees, such as IACP advisory board, to promote the company and to keep the Company’s best interest in the forefront.   Serves as the Company and or Divisional sponsor /oversight for special projects. 
• Continually develops subordinate staff to achieve optimum performance in present positions and attract, recognize and develop talent for future. Sponsors Corporate leadership development programs.  

May perform all other responsibilities as assigned. 

Reporting Relationships: This job reports to (SVP, Commercial and Excess & Surplus and Specialty Operations). Manages a team of 3-4 AVPs, 2-3 Directors and total staff of 575+ claims professionals.     

Typical Skills and Experiences:    

Education:  Undergraduate degree preferred, graduate degree a plus.  Advanced study in Insurance preferred.  

License/Certification/Designation:  CPCU.  Relevant state licenses required, where applicable.  Professional designation or claims specific certifications desirable.    

Experience: 15+ years within claims, 7+ years with Commercial, Excess & Surplus claims, 10+ years management.

Knowledge, Abilities and Skills: Proven ability to analyze and apply future business and economic trends to strategic decision making.  Proven ability to communicate concisely with individuals and groups, including electronically and in writing, to speak effectively before large and small groups and to facilitate resolution of competing interests.  Proven ability to influence associates at all levels and to sell ideas to executive sponsorship groups. Proven knowledge of Commercial, Excess and Surplus Lines Claims, the General Agency System, Unfair Claims Handling Regulations, management principles and techniques, leadership competencies and strategic project management.  Proven ability to manage, motivate and lead diverse teams in a changing environment as well as effectively drive corporate initiatives and projects. Proven ability to analyze and apply future business and economic trends to strategic decision making.  Proven ability to communicate concisely with individuals and groups, including electronically and in writing, to speak effectively before large and small groups and to facilitate resolution of competing interests.  Proven ability to influence associates at all levels and to sell ideas to executive sponsorship groups. Proven knowledge of Commercial, Excess & Surplus Claims, the General Agency System, Unfair Claims Handling Regulations, management principles and techniques, leadership competencies and strategic project management.  Proven ability to manage, motivate and lead diverse teams in a changing environment as well as effectively drive Corporate initiatives and projects., Requires a strong knowledge of Commercial Lines and Excess & Surplus and Specialty technical claims operations, procedures and claims performance strategies, daily claims operations, as well as claims best practices.  

Other criteria, including leadership skills, competencies and experiences may take precedence.   

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.  

Values:  Regularly and consistently demonstrates Nationwide Values.  

Job Conditions: 

Overtime Eligibility:  Exempt (Not Eligible) 

Working Conditions: This position is eligible for remote work and may be performed within any of the lower 48 U.S. states.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.