Job SummaryProvide executive leadership and strategic direction for enterprise-wide application support across Waterton Corporate and Community platforms. Responsible for application support of daily operations, application lifecycle management, and user adoption to ensure effective use of business & enterprise systems.
How you will contribute to our team:- Lead enterprise application support across Corporate and Community systems (Level I-III)
- Lead, mentor and enhance the performance of the Business Systems Support and Enablement team
- Oversee the Yardi enterprise account. Yardi is used extensively at the Corporate and Community levels.
- Oversee Application help desk operations, ticket management, and SLA performance including:
- Actively monitoring the status of all open tickets.
- Priority setting for the team.
- Workflow reviews and improvements to the help desk processes.
- Evaluate support tickets and trends to determine training gaps and needs.
- Monthly reporting.
- Drive continuous improvement using ticket trends, analytics, and training gaps
- Manage the application set-up and launch of newly transitioned assets.
- Manage all SharePoint functionality associated with the Corporate office as well as that associated with the AUM (communities).
- Work closely with the Operations Leadership team and the EVP Technology in establishing ongoing technology priorities at our communities.
- Partner with the Waterton Operations leadership team in all projects, support and application training initiatives.
- Own the full lifecycle of applications: implementation, integration, optimization
- Work with Operations in establishing and implementing an enterprise training and development strategy for all supported applications
- Manage vendor relationships and system support for all software providers.
- Partner with project teams to define training requirements for implementations
- Parter with the Data and Business Analytics teams in support of all data requirements/needs.
- Work closely with the Enterprise Systems team around user access/provisioning, system security, and compliance.
- Lead stakeholder engagement from field teams to executive leadership
- Provide effective management of associates through timely, candid and constructive feedback. Develop associates to their fullest potential, providing challenging opportunities that enhance career growth.
Knowledge, Skills, and Abilities- 8-12+ years of experience in application support, IT operations, or enterprise systems with leadership responsibility.
- Experience overseeing both support functions and training programs preferred.
How we will recognize and reward you: At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone's needs including:
- Competitive compensation and incentive program participation
- Full suite of benefits, including Medical, Dental, Life, Disability, and even pet insurance.
- 401k + match
- Generous paid time off, volunteer time off, and paid holidays
- A commitment to life-long learning through learning plans that include internal and external training, as well as consideration for tuition reimbursement.
- Employee discounts and wellness initiatives, like an onsite gym.
- Hybrid work environment (based on business or position needs)
The typical base salary hiring range for this role is $160,000.00-$200,000.00 per year, plus bonus program participation.
The pay range is base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate, and the actual pay may vary depending on related work experience, certifications, education, and other job related factors.
