Brief Job Overview

The Volunteer Engagement Program Associate supports USP's Expert Volunteer Operations efforts by fostering effective relationships and communications with USP Expert Volunteers. The successful candidate will be primarily responsible for managing key operational activities that support the engagement of Expert Volunteers and Government Liaisons, in compliance with USP Rules & Procedures to ensure a seamless and positive volunteer experience.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure
health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP's People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Volunteer Engagement Program Associate has the following responsibilities:

• Within the approved budget, collaborate with the DSCP Senior Leadership Team to define, plan, and execute events that support delivery of the working plan.
• Support engagement of USP Expert Volunteers, helping to build an engaged and connected global community within a hybrid working environment.
• Serve as the engagement lead for USP Volunteers and Stakeholders, planning activities and supporting critical initiatives and major engagement events with up to 400 attendees through strategic and effective engagement tactics for groups representing diverse fields.
• Collaborate with internal stakeholders to incorporate their perspectives, knowledge, and expertise into the planning and implementation of engagement activities and events.
• Conceptualize and implement engagement activities that include, but are not limited to, curating content, facilitating multi-stakeholder dialogue, and planning events.
• Measure the success of volunteer engagement during events by setting objectives, identifying critical metrics, tracking progress, and adjusting as needed.
• Ensure USP meetings and events are organized and implemented to meet stated goals and objectives and align with USP Core Values.
• Serve as the lead and main point of contact for USP staff and external service providers for related activities.
• Own and direct processes across Expert Volunteer Operations (EVO) functions related to expert volunteer and government liaison operations and engagement, including onboarding, training, compliance, participation, and governance-related activities; make day-to-day decisions and ensure timely, high-quality delivery.
• Own the integrity of volunteer-related records, data (e.g. training), and reporting by establishing effective controls, monitoring performance, resolving issues, and ensuring compliance and accuracy.
• Collaborate with other team members to build and sustain volunteer engagement that balances priorities, adapts to different objectives and engagement preferences, and evolves to meet shifting goals, under the direction of the Volunteer Engagement Lead.
• As part of the Volunteer Engagement Team, act as a backup for other team members to maintain business continuity when required.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree Diploma or 3 years of professional experience working in health, global science environment.
• 3 years of experience defining and executing strategy on large scale events.
• Experience developing and implementing strategies to enhance global volunteer experience, developing the next generation of volunteers.

Additional Desired Preferences

• Experience developing and implementing strategies to enhance the global volunteer experience.
• Demonstrated experience managing or coordinating groups of volunteers or experts.
• Ability to facilitate group interactions through interpersonal and tool-based skills to achieve project goals.
• Excellent facilitation, conflict resolution, and team-building skills in the management of cross functional teams.
• Knowledge of global pharmaceutical and healthcare industries and related trade associations.
• Knowledge of project planning and project management, with demonstrated initiative and successful management of multiple projects focused on outcomes.
• Superior interpersonal skills: professionalism, accountability, helpfulness, delegation, and customer service.
• Agility - comfortable with change, adapting to new processes, objectives, or tactics.
• Curiosity - desire to grow understanding of issues, of volunteer membership, of functions within USP.
• Well-honed organizational, interpersonal, communication, negotiation, and listening skills.
• Strength in collaboration and ability to influence and inspire in a matrixed organization.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.
• Strong time management skills.
• Strong organizational skills and attention to detail.
• Excellent presentation and reporting skills.

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation

Base Salary Range: USD $86,860.00 - $117,018.00 annually.
Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate's skill set, experience, qualifications, equity, and other job-related reasons.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.