Salary: $7,184.67 Monthly
Location : Cheyenne, WY
Job Type: Permanent Full-time
Job Number:Department: Department of Workforce Services
Division: Vocational Rehab - Cheyenne
Opening Date: 10/12/2026
FLSA: Exempt
Job Classification: SOVR11
Description and FunctionsOpen Until FilledGENERAL DESCRIPTION: The Wyoming Department of Workforce Services is seeking a Vocational Rehabilitation (VR) Area Manager who will be responsible for the supervision and direction of counseling staff in the delivery of client services and achievement of agency objectives and standards. The position will supervise counselors in multiple work locations to achieve successful rehabilitation outcomes for persons with disabilities. This multifaceted position involves a blend of technical and interpersonal skills. The VR Program is a close-knit team that values collaboration, diversity, and inclusion.
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
- This position is responsible for supervising rehabilitation counselors to achieve successful rehabilitation outcomes for persons with disabilities.
- This multifaceted position involves a blend of technical and interpersonal skills to maintain a high profile and positive image of rehabilitation services within the Region.
Some examples of responsibilities include but are not limited to:- Responsible for determining budget allocation for case services in general rehabilitation, supported employment programs, and pre-employment transition programs, while planning and allocating staff resources to accomplish the Division's strategic work plan goals. This includes making fiscal decisions on client services outside the norm, determining whether they are allowable and necessary, and identifying special circumstances that may warrant a particular service.
- Responsible for determining caseload size per counselor.
- Expected to have a high level of understanding of WIOA requirements' impacts on Vocational Rehabilitation, ensuring that the regional staff complies with WIOA rules & regulations by reviewing selected case files every quarter.
- Decides if a counselor has accurately determined the services category in which the person we serve will be placed and uses professional judgment to determine which federal or state rule, regulation, or policy applies to specific service delivery issues.
- Works in collaboration with the Division's training and policy supervisor to ensure staff receives the necessary training and onboarding to focus on consistent service delivery and skill development among all team members. Works one-on-one with staff during training and probationary period, or with difficult or challenging clients.
- Works in collaboration with DVR leadership to understand agency data reports and ensures staff have a detailed understanding of federally required data elements. Works with DVR leadership to provide a system for accurate data reporting and validation.
- Works with DVR leadership to ensure staff is trained and internal controls are in place to follow periods of performance requirements.
- Works closely with the Quality Assurance Staff and the training supervisor to ensure training incorporates areas identified during regular and targeted quality assurance reviews, incorporates current policy, and addresses training needs identified during the federally mandated Comprehensive Statewide Needs Assessment.
- Decides which service provider effectively and ethically meets the client's needs, and works in collaboration with regional teams to determine the pay rate for specific vendors.
- Examines and oversees the total functioning of the region to determine compliance, quality assurance, fiscal responsibility, staff performance, and caseload documentation. Investigates and resolves complaints regarding service delivery.
- Takes responsibility for resolving issues created by a shortage of personnel & budget.
- Determines action needed to meet or exceed performance, along with quality assurance goals. Decides when to invoke a corrective or remedial action or provide a complementary statement to the employee. Recognizes commendable work of an employee.
- Acts as the first level of appeal for persons we serve and staff grievances.
- Will serve on community advisory boards & task forces.
- Mediates, negotiates, and resolves differences among clients we serve, staff, and community agencies regarding eligibility and other service-delivery issues.
- Testifies when requested or subpoenaed in a court proceeding or administrative hearing affecting persons we serve.
- Analyzes Regional needs in identifying trends and emerging issues and allocates resources as appropriate. Determines the needed materials for the most efficient operation of the unit.
- Manages vacant counselor caseload and oversees caseloads when the primary counselor is out of office.
- Oversees Office Support Specialist and office procedures to meet fiscal, vendor and client needs.
- Supervises staff participating in the Master's program.
- Attends management team meetings as the region's representative to address issues and concerns, provide updates, and relay information to staff.
- Serves as a regional representative in the community. Attends meetings to inform and be informed of ways DVR can assist and be assisted.
- Identifies service gaps; recruits, develops, and monitors community rehabilitation providers, supported-employment vendors, benefits-planning resources, mental-health partners, assistive-technology resources, and transportation-related supports. Build employer relationships in priority industry sectors; identify workforce needs and connect qualified DVR participants with training and employment opportunities.
- Develop and lead an employer-engagement strategy for the Cheyenne area: develop employer relationships, identify labor-market needs and work-based learning sites, educate employers on disability inclusion and reasonable accommodations, and support competitive integrated employment opportunities.
QualificationsPREFERENCES: Preference may be given to individuals who have a Master's Degree in Rehabilitation Counseling with a Certified Rehabilitation Counselor (CRC) license.
Preference may be given to individuals who have working knowledge and understanding of Wyoming employers, industry, and economy.
Preference may be given to individuals who have experience working with Wyoming school districts and post-secondary education institutions.
Preference may be given to individuals who have experience working in local or state government settings.
Preference may be given to individuals who have experience managing program budgets.
Preference may be given to individuals who have case management experience.
KNOWLEDGE: - Knowledge of the State of Wyoming personnel rules
- Knowledge and complete understanding of the rehabilitation process
- Knowledge of industrial, commercial, and professional occupations suitable for disabled persons
- Knowledge of available training facilities and employment opportunities for a variety of occupations
- Knowledge of psychological and physical disabilities
- Knowledge of client data collection
- Knowledge of federal and state laws and regulations pertaining to the area of specification
- Knowledge of vocational rehabilitation programs and procedures
- Knowledge of the services offered by various community organizations
- Skills in personnel management and training
- Skills in oral and written communication
- Ability to provide consistent leadership, team building, and communication strategies to empower and motivate the regional team to reach goals
- Ability to network and collaborate with internal and external partners in a positive and consistent manner
- Ability to effectively identify and solve problems
MINIMUM QUALIFICATIONS:Education:Master's Degree (in Counseling or Social Services)
Experience:1-3 years of progressive work experience (typically in Vocational Rehabilitation) with acquired knowledge at the level of a Vocational Rehabilitation Consultant
Certificates, Licenses, Registrations:Currently possess or now eligible for licensure as a Certified Rehabilitation Counselor
Necessary Special RequirementsPHYSICAL WORKING CONDITIONS:- Some travel will be required.
NOTES:- FLSA: Exempt
- For the Veteran's preference consideration, supporting documentation must accompany your application.
Supplemental Information053-Department of Workforce Services - Administration - Vocational Rehabilitation
Click to view the State of Wyoming Classification and Pay Structure.
Click to view the State of Wyoming Total Compensation Calculator.
URL:
Human Resources Contact: kelly.gayer@wyo.gov01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)
- High School Diploma/GED/or Equivalent
- Some college Coursework, No Degree Received
- Associate's Degree
- Associate's Degree and additional coursework
- Bachelor's Degree
- Bachelor's Degree and additional coursework
- Master's Degree
- Master's Degree and additional coursework
- Doctorate Degree
- Doctorate Degree and additional coursework
- None of the Above
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)
- 45+ Quarter hours/30+ Semester hours
- 90+ Quarter hours/60+ Semester hours
- 136+ Quarter hours/91+ Semester hours
- 180+ Quarter hours/120+ Semester hours
- 225+ Quarter hours/150+Semester hours
- N/A
03
(SOVR11) Which of the following best describes your work experience in vocational rehabilitation?
- No relevant experience.
- Less than one (1) year of relevant experience.
- One (1) to less than three (3) years of relevant experience.
- Three (3) to less than four (4) years of relevant experience.
- Four (4) or more years of relevant experience.
04
(AA) Describe your relevant experience in the box below.
05
(SOVR11) Do you currently possess or are you now eligible for licensure as a Certified Rehabilitation Counselor?
06
(SOVR11) Please provide your license no. in the box below.
07
Do you have a Master's Degree in counseling or social services?
08
Do you have working knowledge and underst
