HealthHaven includes multiple programs designed to increase capacity of primary care clinicians (PCCs) and other prescribing clinicians to provide care for common mental health and behavioral health concerns through training, consultation, and resource support. These programs include VMAP, VMAP for Moms+, and APAL. The HealthHaven call line provides consultation and resource support through a hub model. Each regional or specialty hub is staffed by at least one FTE of a consulting physician (CP), a licensed mental health professional (LMHP), and at least one care navigator. The care navigator helps PCCs and their patients identify appropriate local mental health resources and supports.
The VMAP LMHP provides oversight, coordination and management of their respective hub and serves as the initial point of contact for incoming calls to the HealthHaven line for patients ages 21 and under. The LMHP leads development and implementation of an outreach plan, conducting both in-person and virtual engagement with primary care practices to increase program awareness and utilization. LMHPs receive and screen incoming calls from PCCs, provide case conceptualization and diagnosis support, and work alongside consulting physicians (CPs) on consultations. The LMHP also supervises the hub's care navigators. Care navigators provide direct patient/family support for individuals identified with behavioral health diagnoses who need additional services outside of primary care, including referral to and engagement with external services. The LMHP position works closely with the care navigator to ensure prescribers and patients are directed towards the right referrals and resources based on the case, the consultation, and the patient's specific needs.
Roles and Responsibilities- Respond to incoming calls to the VMAP line during normal business hours; screen and triage requests to additional hub staff as appropriate (CP and/or care navigator)
- Conduct regular outreach to primary care or other medical offices within respective region
- Provide clinical advice via consultation to individual PCCs within 30 minutes of case assignment. Consultation may be related to patient care for cases, in line with practice guidelines and best practices in psychology, including:
- Providing consults directly to PCCs
- Providing case-specific recommendations regarding behavioral health interventions including patient/parent coaching, patient/parent support and treatment/practice recommendations for PCCs
- Consulting with PCCs on current treatment plans to determine best course of action and providing alternative recommendations when needed
- Apply a bio-psycho-social, trauma-informed lens to every consult and attend to the subjective experience of the provider as it informs the clinical process
- Providing ongoing support for specific cases with the goal of working with PCCs (and hub team members) to develop transition plans to long-term care
- If additional care is needed outside of the primary care setting, work in conjunction with hub care navigator to refer patients to the appropriate external behavioral health resources
- Provide oversight, coordination and management of hub operations
- Provide day-to-day operational supervision of hub's care navigators
- Assist with HealthHaven educational offerings, including the recruitment of regional staff/faculty and marketing appropriate educational opportunities to regional PCCs
- Facilitate mental health educational presentations and events on behalf of VMAP
- Use VMAP's data system to record consultation recommendations and outcomes within 24 hours of the provision of services, including recommendations and teaching points, so that they can be easily shared with providers
- Work in conjunction with respective Medical Director and Medical Society of Virginia Foundation (MSVF) to integrate appropriate clinical and administrative functions into hub activities
- Assist MSVF and appropriate VMAP team members to collect and maintain all required data to ensure evaluation and reporting requirements are met
- Participate (via virtual conferencing or by telephone) in monthly meetings/conference calls with the VMAP regional team and other staff
- Adhere to HIPAA privacy policies and hospital or health center regulations
- Complete all other responsibilities as assigned by the Call Line Manager
MINIMUM REQUIREMENTS:Education: Master's degree required.
Experience: 5+ years relevant professional experience, to include 2+ years of formal management experience required.
Licensure: Certification and/or Licensure requirements as specified by position.
Preferred Qualifications:
- Have supervision and/or consultation experience
- Have a minimum of five years of clinical work experience
- Have experience working with primary care clinicians
- Teaching experience preferred
- Excellent communication skills
- Positive, flexible, and solution-focused attitude
- Ability to multitask during consultations (in order to accurately record consult data and outcomes)
PHYSICAL DEMANDS:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
Anticipated salary will be $90,000 - 100,000 annual, commensurate with education and experience.
This is an exempt-level, benefited position. Learn more about UVA benefits .
This is a restricted position, which is dependent on funding and is contingent upon funding availability.
This position is based in Charlottesville, VA, and must be performed fully on-site.
About UVA and the CommunityTo learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA .
Additional RequirementsBackground checks, pre-employment health screenings, and drug screenings will be conducted on all new hires prior to employment.
How to ApplyPlease apply online , by searching for requisition number R[redacted]. Complete an application with the following documents:
Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.
Internal applicants: Search and apply for jobs on the UVA Internal Careers website .
Reference Check ProcessReference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.
ContactFor questions about the application process, please contact Jeremy Brofft, Senior Academic Recruiter at [redacted] .
