Job Description: Reporting to the Lead, Virtual Pharmacy Services, the Virtual Services Pharmacist is responsible for delivering exceptional patient care through high-quality virtual pharmacy services. The pharmacist is expected to maintain a patient-centered approach while ensuring all activities comply with the standards of practice and regulatory requirements of the applicable provincial pharmacy regulatory authorities.
The Virtual Services Pharmacist conducts comprehensive medication reviews, patient assessments, and follow-up consultations, while supporting clinical programs and strategic healthcare initiatives. Through collaboration with patients, prescribers, and interdisciplinary healthcare teams, the pharmacist helps optimize medication therapy, improve health outcomes, and enhance the overall patient experience.
Principal Responsibilities- Provide patient-focused clinical services, including comprehensive medication reviews, assessments, prescribing activities where authorized, and other professional services within the pharmacist's full scope of practice and applicable provincial regulations.
- Deliver evidence-based recommendations and professional advice on prescription medications, over-the-counter therapies, and healthcare services to optimize patient outcomes and enhance the patient experience.
- Communicate effectively with physicians, pharmacy teams, and other healthcare providers to support continuity of care and coordinated patient management.
- Follow up on patient interventions, medication therapy issues, and identified drug-related problems to ensure resolution, monitor outcomes, and document clinical impact.
- Complete accurate, timely, and compliant documentation, claim submissions, and patient records in accordance with regulatory requirements, payer programs, Rexall policies, and standard operating procedures.
- Support the development, implementation, and optimization of clinical programs, patient care initiatives, and pharmacy services delivered through virtual and retail channels.
- Participate in interdisciplinary collaboration and attend team, department, operational, and stakeholder meetings to contribute clinical expertise, share insights, and support organizational objectives.
- Develop, review, and curate clinical and educational content for patient resources, training materials, presentations, workflow tools, and internal communications to support knowledge translation and program delivery.
- Stay current with emerging clinical evidence, pharmacy practice standards, healthcare trends, and regulatory requirements while contributing to quality improvement initiatives and service enhancements.
- Perform other duties and special projects as assigned to support Rexall Pharmacy Group Ltd.
Knowledge, skills and experience:- Licensed Pharmacist in good standing with the applicable Provincial College of Pharmacy.
- Current authorization and certification to administer injections and immunizations, where permitted by provincial regulations.
- Additional clinical training, certifications, or designations are considered an asset (e.g., Certified Diabetes Educator (CDE), Certified Geriatric Pharmacist (CGP), Certified Respiratory Educator (CRE), and other relevant specialty credentials).
- Demonstrated commitment to delivering exceptional patient care and a positive patient experience in a virtual healthcare environment.
- Strong interpersonal, communication, and relationship-building skills, with the ability to engage effectively with patients, healthcare providers, and interdisciplinary teams.
- Results-oriented with the ability to prioritize competing demands, work independently, and execute with a sense of urgency and a proactive, solution-focused approach.
- Ability to balance professional pharmacy practice, clinical excellence, patient outcomes, and business objectives.
- Strong clinical assessment and critical-thinking skills, with the ability to identify, resolve, and follow up on drug therapy problems.
- Excellent organizational, documentation, and time-management skills, with a high degree of accuracy and attention to detail.
- Proficiency with Microsoft 365 applications and pharmacy technology platforms, including pharmacy dispensing systems (PropelRx experience considered an asset), patient management systems, and virtual care technologies.
- Ability to adapt to evolving healthcare programs, technologies, regulations, and virtual care delivery models.
- This is role is filling an existing vacancy on the team.
Context and Environment- This position requires a comprehensive understanding of the role, scope of practice, and regulatory requirements of pharmacists practicing in community and virtual care settings.
- The role requires confidence, sound clinical judgment, and strong clinical knowledge when caring for patients with complex medical conditions, multiple comorbidities, and evolving therapeutic goals.
- The pharmacist must be comfortable delivering care through virtual platforms while collaborating effectively with patients, prescribers, pharmacy teams, and other healthcare professionals across multiple jurisdictions.
- The position operates within a dynamic healthcare environment that supports evolving clinical programs, technologies, and patient care models.
- While the role is primarily virtual, business and operational requirements may evolve over time. As such, the successful candidate must be willing and able to work from a designated Rexall pharmacy location or other Rexall worksite, as required.
Internal Communications- Participate in ongoing learning, team meetings, and knowledge-sharing activities to support professional growth and service excellence.
- Build and maintain effective working relationships with pharmacy teams, central office departments, and cross-functional stakeholders.
External Communications- Deliver an exceptional patient experience through professional, patient-centered communication and evidence-based clinical recommendations.
- Collaborate with patients, prescribers, caregivers, and other healthcare providers to support coordinated care and positive health outcomes.
Additional Information- This position is primarily a virtual role and may require occasional travel for meetings, training, pharmacy support, or corporate initiatives.
- Flexible hours, including evenings and weekends, may be required to support patient care and business needs.
- The successful candidate must maintain all professional licenses, certifications, and continuing education requirements necessary to practice pharmacy within their authorized jurisdictions.
- The position may support patients and programs across multiple provinces and time zones.
