THE POSITIONOur roster has an opening with your name on it
FanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers.
As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, looking to build strong relationships with our VIP customers, and provide an excellent all-round experience. In addition, you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLANEveryone on our team has a part to play
- Manage and retain a portfolio of High Value Players
- Provide an enhanced proactive one stop service to encourage loyalty
- Keep responsible gaming and Compliance at the heart of all we do
- Develop relationships and offer tailored rewards through regular correspondence
- Work alongside other FanDuel departments to increase customer experience
- Meet pre-determined productivity, quality, and Service Level Agreement targets
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
- Meet and host VIPs at Hospitality events
- Deliver against company responsible gaming protocols
- Manage, mentor and develop a team of VIP Account Managers to provide the above
THE STATSWhat we're looking for in our next teammate
- Minimum of 4 years of experience in high end customer service field preferred
- Experience managing a team preferred
- Excellent verbal and written communication skills
- High level hospitality experience preferred
- Knowledge of online gaming industry essential
- People management experience preferred
- Knowledge of sports and/or experience working within a heavily regulated industry is a plus
- Passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Knowledge of sports and/or experience working within a heavily regulated industry is a plus
- Don't check all the boxes? That's okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.
This role can be based in
Edmonton, Calgary, or Greater Alberta.
PLAYER BENEFITSWe treat our team right
This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here:
FanDuel Total Rewards. *Benefits differ across country and job type.
The applicable salary range for this position is $97,000 - $121,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.#LI-Hybrid
