VIP Salesperson (Upgrade Specialist) - Entry Level Sales Role!

Norm Reeves Auto Group

$45K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Full time availability; must be at least 18 years old.
  • Valid driver's license and acceptable driving record.
  • Previous sales experience preferred; strong customer service or relationship-building experience acceptable.
  • Ability to work independently while contributing to a team environment.
  • Exceptional communication skills, demonstrating honesty and empathy.
  • Comfortable engaging with customers in a face-to-face service drive setting.
  • Strong organizational skills with attention to detail; proficiency with CRM tools is a plus.

Responsibilities

  • Work with warm leads from the Service Department and follow up on customer opportunities.
  • Build and maintain relationships with existing customers to identify upgrade possibilities.
  • Assist customers from initial contact through to vehicle delivery.
  • Evaluate customer needs and suggest vehicles that suit their lifestyle and budget.
  • Conduct follow-ups with customers through phone, email, and text.
  • Provide a high level of customer service to create a VIP buying experience.
  • Collaborate closely with sales and service teams to enhance customer retention.

Benefits

  • Medical, Dental, Vision, and Complimentary Life Insurance.
  • 401k Matching and Flexible Spending Account (FSA).
  • Tuition Reimbursement for continuous education.
  • Paid Time Off that accrues over time.
  • Supplemental Insurance options such as Hospital, Accident, and Critical Illness.
  • Employee discounts on vehicles, services, and parts.
Full Job Description
Location: West Covina, CA (On site) | Type: Full Time | Pay Range: $45,000 - $120,000

We are looking for a motivated and customer-focused VIP Salesperson to join our dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. If you are looking to expand your sales career this is a great way to start your career with us!

What You'll Do:
  • Work with warm leads generated from our Service Department, lease maturities, customer follow-ups, and dealership opportunities
  • Build relationships with existing customers and identify vehicle upgrade or trade-in opportunities
  • Assist customers through the vehicle purchase process from initial contact to delivery
  • Evaluate customer needs and recommend vehicles that fit their lifestyle and budget
  • Follow up with customers through phone, email, and text communication
  • Provide a high level of customer service and create a VIP buying experience
  • Work closely with our sales and service teams to maximize customer retention opportunities

What You'll Need:
  • Full time availability. You'll also need to be at least 18 years old.
  • A valid driver's license and acceptable driving record.
  • Previous sales experience preferred, but strong customer service or relationship-building experience okay!
  • Ability to work independently while contributing to a team environment.
  • Honesty, empathy, and exceptional communication skills.
  • Comfortable engaging with customers face-to-face in a service drive setting.
  • Strong organizational and follow-up skills with attention to detail.
  • Proficiency with CRM tools a plus

Benefits & Employee Perks
  • Medical, Dental, Vision, and Complimentary Life Insurance
  • 401k Matching and FSA
  • Tuition Reimbursement
  • Paid Time Off (accrues)
  • Supplemental Insurance (Hospital, Accident, Critical Illness)
  • Discounts on Vehicles, Services, and Parts


Tips for a Successful Application & Interview Process:
  • Bring Your Best Resume - Upload your most recent version so we can see all you've accomplished
  • Dress to Impress - First impressions count. Dress professionally and bring your authentic self
  • Rescheduling or Canceling Interviews - Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key


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