Bachelor's degree or higher (or associate's degree with 2+ years of relevant experience)
4+ years of relevant experience in IT support
DoD IAT Level II Certification required
Top-Secret Clearance with SCI eligibility required
Must pass background and drug screening
Responsibilities
Deliver high-quality customer service for equipment installations and break/fix incidents
Provide dedicated support to VIP federal personnel, troubleshooting various technologies
Offer on-site technical support for hardware, software, and audiovisual systems
Assist with IT support on Microsoft operating systems and M365 Suite
Schedule desk-side support for software installations and hardware repairs
Manage VIP assets, peripherals, and user accounts
Investigate and resolve connectivity issues related to VIP IT equipment
Document changes in the Jira Service Management ticketing system
Benefits
Professional development opportunities for all career levels
Hands-on experience in a dynamic business environment
Formal development programs available
Support for skill sharpening and career growth
Broad range of employee benefits offered
Full Job Description
Overview
VIP Help Desk Analyst
Arlington, VA
Responsibilities
Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
Provide IT customer technical support on Microsoft operating systems,M365 Suite, and network services.
Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
Assist with the management of VIP assets, peripherals, and user accounts.
Investigate and resolve all connectivity issues related to VIP IT equipment.
Document all changes in theJira Service Managementticketing system to ensure asset and configuration information is up to date.
Other duties as assigned
Qualifications
Bachelors degree or higher. Can be substituted for associates degree with 2+ years of relevant experience
4+ years of relevant experience.
DoD IAT Level II Certification is required.
Top-Secret Clearance with SCI eligibility is required
Successfully pass background and drug screening
Knowledge, Skills and Abilities:
Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, includingM365 Suite.
Experience supporting VIP staff and Senior Leaders with technology issues.
Proficiency in usingJIRAandJira Service Managementfor ticketing and workflow management.
Experience interfacing with high-level government staff using verbal and written expertise.
Ability to learn new technologies quickly and adapt to dynamic environments.
Experience with Active Directory management and administration.
Ability to develop and implement a proactive approach to identifying and handling potential issues.
Excellent client-facing communication skills and strong interpersonal and organizational skills required.
How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Estimated Salary/WageUSD $39.29/Hr. Up to USD $50.00/Hr.
About Chenega MIOS
Chenega MIOS Careers
Joining Chenega MIOS offers a unique opportunity to become part of an exceptional team of professionals operating in a variety of fields. This company is renowned for its commitment to innovation, leadership, and professional growth, making it a prime choice for those looking to advance their careers.
Explore Job Opportunities
Chenega MIOS provides a plethora of job opportunities that cater to a diverse range of skills and interests. Each position at Chenega MIOS is designed to challenge team members while providing them with the tools to succeed. Prospective employees can expect to find themselves at the forefront of industry developments, working alongside seasoned professionals.
Experience the Culture and Benefits
Chenega MIOS is dedicated to fostering a workplace culture that values diversity and inclusion. Employees enjoy a comprehensive range of benefits designed to support both their professional and personal lives. From health and wellness programs to continuous learning and development opportunities, Chenega MIOS ensures that team members are well taken care of.
Internship Programs
For those beginning their career journey, Chenega MIOS offers internship programs that provide invaluable industry experience and exposure to real-world projects. Internships are a cornerstone of the company's commitment to nurturing new talent and equipping them with the necessary skills to excel.
Professional Growth and Development
Career advancement is a key focus at Chenega MIOS. Employees are encouraged to engage in ongoing professional development through workshops, seminars, and diversity training. The company supports career progression through leadership training programs that prepare individuals for future roles within the company.
Join the Team
Chenega MIOS is actively hiring and looking for individuals who are passionate, curious, and driven. Those interested in applying are encouraged to submit their resume and prepare for an interview process that values insight, experience, and a capacity for teamwork.
Networking and Innovation
At Chenega MIOS, networking and innovation go hand in hand. Employees are encouraged to collaborate across departments and utilize their unique perspectives to contribute to groundbreaking projects. This collaborative environment is integral to the company's success and helps foster a sense of community and shared purpose.
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